Keyholder (Full-time)

Sézane•Washington, DC

2d•Onsite

About The Position

Sézane is seeking a Keyholder for its Georgetown Appartement in Washington, DC. The Keyholder helps deliver a distinctive, personalized customer experience, supports and guides team members on the sales floor, and acts as an ambassador for the Manager. The role also supports the brand’s image and merchandising standards, store operations, point-of-sale processes, and the safety of people and property.

Requirements

Passion for retail and commitment to customer satisfaction through service and generosity.
A proactive manner and ability to guide a team by example.
Skill in supporting and developing team members to deliver optimal customer service.
Agility and a dynamic personality.

Responsibilities

Prioritize customers and provide a personalized welcome, excellent customer service, proactive assistance, and concierge service according to applicable procedures.
Offer solutions across the Appartement and online channels, and develop and share product knowledge and sales techniques with customers and team members.
Provide Managers with recommendations and constructive suggestions based on customer needs, expertise, and team insights.
Maintain an overview of the sales floor and be available to team members.
Lead, motivate, and empower team members; communicate business information; promote cooperation and team cohesion; and support a positive work environment.
Build team enthusiasm through activities, morning briefings, and information sharing.
Train new team members and share their questions with Managers.
Ensure team members represent the brand appropriately through their dress and attitude.
Maintain the Appartement’s appearance, participate in new collection implementation and training, and uphold merchandising standards throughout the day.
Follow fashion trends and monitor competitors.
Plan and organize daily store activity and follow Sézane policies, standards, and procedures.
Apply and enforce operational processes, including opening and closing and point-of-sale management.
Manage returns, exchanges, and order pickups.
Train team members on point-of-sale use, procedures, and best practices.
Help ensure the safety of people and property and prevent inventory shrinkage.