Full-Time Keyholder - City Place

Rothy's•West Palm Beach, FL

9d•Onsite

About The Position

As a Keyholder, you will help bring Rothy’s company values to life by creating a service-first culture on the sales floor and supporting smooth store operations. You will act as a role model for peers, deliver exceptional customer experiences, coach team members in the moment, and uphold operational excellence. As part of the leadership team, you may serve as Manager on Duty, ensuring the store reflects Rothy’s brand standards and values in every interaction. The Stores team provides knowledgeable guidance on the fit, wear, and sizing of Rothy’s shoes, along with customer service intended to create lasting brand loyalty. The position focuses primarily on customer experience and selling, with additional responsibility for team leadership and operational excellence.

Requirements

At least 18 years of age.
1–2 years of retail or customer service experience, ideally with some leadership responsibility.
Ability to connect with customers and deliver exceptional service.
Experience supporting operational tasks such as merchandising, shipment, or stockroom leadership.
Desire to grow leadership skills.
Ability to stand and walk for an entire shift.
Ability to lift, push, carry, or otherwise move up to 25 pounds.
Ability to frequently bend, reach, and stretch, and safely use ladders and step stools.
Ability to follow Rothy’s dress code, including wearing Rothy’s shoes during every shift.
Availability to work at least 40 hours per week, including peak business days (Fridays, Saturdays, and Sundays), holidays, and evening and opening shifts.

Responsibilities

Lead and model Rothy’s Experience on the sales floor by delivering exceptional service and selling, and coaching team members to uphold brand standards.
Drive personal and team sales results by delivering the Rothy’s Experience to customers and supporting teammates through coaching and team selling.
Build lasting customer relationships through clienteling practices.
Assist with in-store events and activations that engage the local community, support brand awareness, and drive sales.
Support onboarding and training by reinforcing store standards, standard operating procedures, service expectations, selling behaviors, and product knowledge on the sales floor.
Act as Manager on Duty when assigned, ensuring daily operations, visual merchandising tasks, and service expectations are met.
Own assigned areas of responsibility through the Division of Responsibility program and communicate progress, opportunities, and feedback to store leadership.