Studio Manager, DMV - SoulCycle

SoulCycle•Washington, DC

About The Position

SoulCycle is seeking a Studio Manager to contribute to company growth by expertly and efficiently managing a studio and leading its team. The role is responsible for the success and health of the studio business and calls for strong business acumen, interpersonal skill, creative problem-solving, adaptability, integrity, confidence, and a commitment to SoulCycle’s culture and brand. The Studio Manager fosters an inclusive community, provides exceptional hospitality, builds relationships with instructors and the local community, and leads the team through change. The position includes developing business plans and managing ridership, retail, and studio profit and loss; supporting partnerships and community impact; executing company initiatives; and collaborating with a marketing partner on rider acquisition and retention. The manager also addresses hiring needs, coaches and develops employees, oversees onboarding and training, and ensures operational procedures and deadlines are followed. The role requires flexible, non-traditional hours, including weekends and some holidays. Salary range: $60,000–$65,000 annually.

Requirements

Superior customer service and hospitality skills.
Strong organization and ability to prioritize multiple tasks with tight deadlines.
Ability to communicate clearly with team members, clients, and senior management.
Ability to work flexible, non-traditional hours, including weekends and some holidays.
Personal passion for fitness and/or the SoulCycle brand.
Legal right to work in the United States.

Responsibilities

Foster SoulCycle’s community and culture within the studio.
Create a positive studio environment and uphold high hospitality standards for riders and staff.
Build relationships with instructors and the local community, and recognize team accomplishments.
Develop business plans covering ridership and retail goals.
Analyze and manage studio profit and loss statements.
Identify and execute opportunities involving corporate partnerships and community impact.
Ensure company-wide initiatives are executed in the studio.
Develop and execute rider acquisition and retention plans with a marketing partner.
Identify hiring needs and assess the team’s strengths and development opportunities.
Provide timely feedback and coaching to team members.
Oversee onboarding, training, and development of new ASMs and part-time hires.
Identify and develop high-potential employees.
Coach the team on time management and prioritization to meet deadlines.
Apply studio-specific and company-wide operational procedures and policies.
Guide the team and studio through new ways of working and operational changes.
Manage conflict in high-pressure situations and address difficult situations proactively.
Find solutions and execute within company standards.