Studio Manager, DMV - SoulCycle
About The Position
SoulCycle is seeking a Studio Manager to contribute to company growth by efficiently managing a studio and leading its team. The role calls for a person with a passion for SoulCycle’s culture and brand, strong interpersonal skills and business acumen, and the ability to problem-solve creatively and adapt quickly. The Studio Manager is expected to demonstrate integrity, confidence, strategic thinking, and leadership, and to take ownership of the success and health of the studio’s business. The position involves fostering SoulCycle’s community and culture, creating an environment where the team enjoys working, and providing exceptional hospitality to riders and staff. The Studio Manager develops business plans, manages studio financial performance, supports community and corporate partnerships, executes company initiatives, and works with marketing to attract and retain riders. They hire, onboard, coach, and develop team members, maintain knowledge of operational procedures, adapt to changing processes, and resolve challenging situations within company standards. The responsibilities listed are representative and not comprehensive; other duties may be assigned. The role requires flexible, non-traditional hours, including weekends and some holidays. Applicants must have the legal right to work in the United States.
Requirements
- Superior customer service and hospitality skills.
- Highly organized, with the ability to prioritize multiple tasks under tight deadlines.
- Strong communication skills with team members, clients, and senior management.
- Ability to work flexible, non-traditional hours, including weekends and some holidays.
- Personal passion for fitness and/or the SoulCycle brand.
- Legal right to work in the United States.
Responsibilities
- Foster the SoulCycle community and culture within the studio.
- Create a positive workplace environment and provide exceptional hospitality to riders and staff while encouraging the team to uphold high hospitality standards and company values.
- Build and maintain relationships with studio instructors and the local community, and recognize team accomplishments.
- Develop holistic business plans that address ridership and retail goals.
- Analyze and manage studio profit and loss statements.
- Identify and execute opportunities involving corporate partnerships and community impact.
- Ensure company-wide initiatives are carried out in the studio.
- Develop and execute rider acquisition and retention plans with a marketing partner.
- Identify hiring needs, team strengths, and areas for improvement.
- Provide timely feedback and coaching to team members.
- Oversee onboarding, training, and development of new Assistant Studio Managers and part-time hires.
- Identify and develop high-potential employees.
- Coach the team on time management and task prioritization to meet deadlines.
- Maintain expertise in studio-specific and company-wide operational procedures and policies.
- Lead the transition to new ways of working and processes, and embrace and manage change.
- Manage conflict in high-pressure situations and address difficult situations proactively.
- Apply a solution-oriented approach and execute within company standards.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
