Studio Crew, Ardmore - SoulCycle

Equinox • Ardmore, PA

2d • Onsite

About The Position

SoulCycle Studio Crew members bring the “Soul” of SoulCycle by building connections with riders, providing innovative hospitality, and maintaining operational excellence. They uphold the company’s values and vision while helping create a welcoming, inclusive community and a personalized rider experience.

This is a part-time position requiring availability at least three days each week, totaling 20 hours, including at least one Saturday or Sunday. Employees are also expected to be available for peak holiday shifts. Duties listed are representative and not exhaustive; other duties may be assigned.

Requirements

• A love of the SoulCycle brand.
• An innate love for taking care of people.
• Customer service experience.
• Ability to prioritize and multitask in a fast-paced environment.
• Openness to receiving and delivering feedback.
• Ability to complete tasks and perform duties without direction.
• A keen eye for detail.
• Availability at least three days per week, totaling 20 hours, including at least one Saturday or Sunday.
• Availability to work peak holiday shifts.

Responsibilities

• Curate personalized rider experiences through high-level customer service and hospitality.
• Build community with riders and anticipate their wants and needs.
• Create a welcoming studio environment where every rider feels at home.
• Support instructors with class check-in.
• Assist in first aid situations.
• Participate in studio challenges intended to drive paid rides, retail sales, and hospitality.
• Upsell class packs, renewal memberships, retail items, shoes, and water.
• Help achieve studio goals through intentional selling.
• Maintain product knowledge for retail operations.
• Assist Studio Management with daily tasks and projects.
• Support training and coaching for new hires.
• Build interpersonal relationships with staff to promote efficiency and camaraderie.
• Maintain SoulCycle’s studio aesthetics, atmosphere, and culture.
• Clean and prepare bikes, weights, floors, and mirrors.
• Clean common areas, bathrooms, locker areas, the front desk, lockers, retail shelves, office, and hallways.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed