DMV Supervisor

Swickard Management Company, Swickard Auto Group • Portland, OR

4d

About The Position

Based in Portland, Oregon, the DMV Supervisor oversees DMV Clerks who support title and registration processing for Swickard Auto Group dealerships in Oregon and the Pacific Northwest. The role coordinates daily DMV and title workflows, provides guidance and training to team members, reviews transactions for accuracy and compliance, and helps resolve documentation and processing issues. The supervisor also monitors pending work, maintains routine reports, coordinates with dealership and business partners, and supports approved process improvements across the organization.

Requirements

• At least 2 years of automotive dealership DMV, title, registration, or related administrative experience.
• Prior supervisory or team-lead experience.
• High school diploma or equivalent.
• Knowledge of dealership DMV, title, registration, lien, and vehicle transfer processes.
• Basic understanding of accounting records, transaction adjustments, and reconciliation.
• Strong attention to detail and organizational skills, with the ability to coordinate high-volume transactions accurately and on deadline.
• Ability to provide day-to-day guidance, coaching, and support to team members.
• Strong communication and relationship-building skills with internal and external partners.
• Proficiency with dealership systems, DMV platforms, Microsoft Office, and related business applications.
• Ability to follow established procedures, identify workflow issues, and recommend operational improvements.

Nice To Haves

• Additional education or coursework in business, accounting, finance, or a related field.

Responsibilities

• Coordinate daily DMV and title workflow for assigned dealerships, ensuring timely and accurate processing of registrations, titles, transfers, liens, and related documentation.
• Provide day-to-day guidance, training, and work direction to DMV team members; coordinate coverage and reinforce processes, performance expectations, and quality standards.
• Review DMV transactions and supporting documentation for accuracy, completeness, and compliance with applicable state and local requirements.
• Identify adjustments, corrections, and reconciliation discrepancies; gather supporting documentation and coordinate routine corrections according to established procedures and approval requirements, escalating complex matters to management.
• Research and help resolve title, registration, tax, fee, lien, and documentation issues with dealership personnel, customers, lenders, and DMV agencies.
• Monitor pending and aging transactions and follow up with team members and partners to prevent delays, penalties, or unresolved items.
• Ensure proper handling of electronic and paper titles, lien releases, duplicate titles, title corrections, and out-of-state transactions.
• Coordinate with Accounting, Sales, F&I, Inventory, and dealership personnel to address transaction discrepancies and support accurate deal processing.
• Follow established controls for DMV documents, funds, fees, and records, and promptly report control concerns or exceptions to management.
• Identify workflow issues and recommend process improvements; support rollout of approved procedures, automation, and system enhancements.
• Stay informed of relevant regulatory and procedural updates, communicate applicable changes to team members, and refer interpretation or policy questions to management.
• Prepare and maintain routine reports on DMV activity, outstanding transactions, adjustments, and compliance.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and supplemental coverage options.
• Paid time off and paid holidays.
• Career growth within a high-growth dealer group with an expanding operational footprint.
• Employee vehicle purchase and service discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED