DMV - Driver Education Dist Field Supervisor

State of North Carolina•Wake County, NC

About The Position

The Driver Education District Field Supervisor supervises 10 to 20 Driver Education Program Specialists and oversees field operations across a School Bus and Traffic Safety District that may include 10 to 25 counties. The role makes territory adjustments as needed to support efficient operations and has significant customer service and public relations responsibilities. The supervisor communicates with public, private, and charter school transportation departments to understand their needs and keeps school systems informed about personnel changes, territory assignments, policies, and procedures. The role also supports Commercial Driving Schools in the district and informs them about policy changes affecting their operations. The supervisor manages the Basic Driver Education Course for Commercial Driving Schools, directing the program, conducting classes, preparing lecture materials, scheduling instructors, administering exams, and submitting accurate records to the Raleigh SBTS Office. The position is also responsible for the Performance Management Program, including maintaining employee performance records, creating work plans, conducting interim reviews, monitoring progress, counseling staff, completing evaluations, and maintaining proper documentation.

Requirements

Bachelor’s degree from an appropriately accredited institution and three years of experience related to the area of assignment, or an equivalent combination of training and experience.
CDL license with Passenger (P) and School Bus (S) endorsements held for two years.

Nice To Haves

Experience establishing goals and objectives that support an organization’s strategic plan.
Experience allocating resources and coordinating people and resources.
Experience interpreting and explaining policy, procedures, rules, regulations, and/or law to a diverse clientele.
Experience monitoring or assessing individual performance to identify improvement needs, or administering coaching, mentoring, counseling, corrective action, and/or training.

Responsibilities

Supervise 10 to 20 Driver Education Program Specialists within a School Bus and Traffic Safety District.
Oversee district field operations across an area that may include 10 to 25 counties.
Adjust territories as needed to maintain efficient operations.
Provide customer service and manage public relations with school transportation departments and other stakeholders.
Communicate with public, private, and charter school transportation departments to understand their needs.
Keep school systems informed about personnel changes, territory assignments, policies, and procedures.
Support Commercial Driving Schools within the district and inform them of relevant policy changes.
Direct and manage the Basic Driver Education Course for Commercial Driving Schools.
Conduct classes and prepare lecture materials.
Schedule instructors and administer exams.
Submit accurate records to the Raleigh SBTS Office.
Manage the Performance Management Program.
Maintain accurate employee performance records and create work plans.
Conduct interim reviews, monitor progress, counsel staff, and complete evaluations.
Maintain proper performance management documentation.