Supervisor, Education

SeaWorld•San Antonio, TX

1d•Onsite

About The Position

The Resident Camp & Group Camp Supervisor is a year-round leadership position responsible for planning, developing, promoting, and operating SeaWorld Group Camp programs throughout the year, as well as supervising and managing Resident Camp programs during the summer. The supervisor creates safe, engaging, and memorable camp experiences for participants of all ages and supports the development of educational experiences and a positive camp community. During the summer Resident Camp season, the supervisor resides in designated on-site accommodations and provides leadership, supervision, and operational support for overnight camp programs, counselors, and campers. The role also oversees camp staffing, schedules, curriculum, program logistics, ACA accreditation compliance, camper safety, records, supplies, budget support, and promotional efforts. The supervisor coordinates with internal departments and serves as a point of contact for parents, guardians, and group organizers.

Requirements

Must be at least 19 years old.
Previous experience working with children and teenagers in a camp, educational, recreational, or youth program setting is required.
Strong leadership skills and the ability to train, motivate, coach, and support seasonal employees.
Excellent verbal and written communication skills, including professional communication with parents, campers, group organizers, employees, and leadership.
Strong organizational, planning, and time-management skills, with the ability to manage multiple projects and operational responsibilities.
Ability to exercise sound judgment, resolve conflicts, and respond calmly and effectively to unexpected situations, including overnight emergencies.
Understanding of age-appropriate activities, positive behavior management, and effective supervision practices for children and teenagers.
Ability to work independently, demonstrate initiative, and take ownership of assigned programs.
Ability to adapt to changing operational needs while maintaining a positive and professional attitude.
Commitment to exceptional guest service, camper safety, and a welcoming and inclusive camp environment.
Ability to successfully complete required First Aid, CPR, and other applicable camp safety training and certifications.
Willingness and ability to reside in designated on-site accommodations for the duration of the summer Resident Camp season.
Willingness to work a flexible schedule, including early mornings, weekdays, weekends, evenings, overnights, and holidays as operational needs require.
Ability to stand, walk, and work for prolonged periods, including outdoors in varying and extreme weather conditions.
Comfort working directly with children and teenagers of varying ages and abilities.
Ability to consistently demonstrate safe work practices and ensure compliance with established safety procedures.
Willingness to comply with and enforce SEA grooming guidelines and employment standards.
Ability to complete all legal, company, and departmental training requirements, including required tests and certifications within established timelines.
Ability to maintain a professional, positive, and supportive demeanor in a fast-paced, high-energy camp environment.

Nice To Haves

Previous leadership or supervisory experience.
Previous experience in a residential or overnight camp environment.
Previous experience within the SeaWorld Education Department or a similar zoological or educational environment.
Experience developing educational activities, camp programming, or youth-focused curriculum.
Familiarity with ACA accreditation standards or experience working in an accredited camp environment.

Responsibilities

Oversee year-round planning, preparation, implementation, and evaluation of Group Camp programs and summer Resident Camp offerings.
Develop and maintain camp schedules, educational curriculum, activities, and special programming appropriate to campers’ ages.
Coordinate Group Camp reservations, program logistics, staffing, and communication with group organizers.
Assist with recruiting, interviewing, hiring, onboarding, and training seasonal camp counselors and other assigned employees.
Supervise, coach, and evaluate camp counselors, providing ongoing feedback, professional development, and performance documentation.
Reside on-site during the summer Resident Camp season to provide supervision, leadership, and operational support for overnight camp activities, counselors, and campers.
Oversee Resident Camp dormitory operations, including camper supervision, evening activities, overnight procedures, staff assignments, and safety and security protocols.
Coordinate daily camp operations, including camper group assignments, staffing, educational activities, animal experiences, park attractions, meals, evening programming, and camper transitions.
Maintain a safe, welcoming, and inclusive camp environment and ensure compliance with supervision standards, safety procedures, and departmental policies.
Maintain appropriate camper-to-counselor ratios and ensure camper accountability, including attendance, check-in and check-out, and authorized camper release.
Serve as a primary point of contact for parents, guardians, and group organizers, addressing questions, behavioral concerns, injuries, and other program matters professionally and promptly.
Support counselors in managing camper behavior through positive guidance, conflict resolution, and age-appropriate techniques.
Respond to camper illnesses, injuries, emergencies, and unexpected operational challenges, following reporting and communication procedures.
Maintain compliance with applicable American Camp Association (ACA) accreditation standards across camp policies, procedures, training, supervision, and operations.
Review ACA accreditation documentation, identify and address compliance gaps, implement improvements, and assist with accreditation visits and reviews.
Coordinate with Animal Care, Park Operations, Culinary, Security, and other departments to plan and facilitate camp activities and experiences.
Manage camp supplies, equipment, instructional materials, dormitory facilities, and program spaces to ensure readiness and responsible resource use.
Prepare staff schedules, monitor labor utilization, and assist with managing program expenses within established budgets.
Maintain camp records, including attendance, incident reports, camper information, training documentation, and program evaluations.
Develop creative ideas and promotional initiatives to increase program awareness, enrollment, and returning camper participation.
Liaise with Marketing to coordinate promotional campaigns, social media content, photography opportunities, and other marketing materials.
Assist with developing program descriptions, website content, promotional messaging, and communications for camp families and group organizers.
Identify community outreach, partnership, and special-event opportunities to promote camp programs and attract new audiences.
Monitor enrollment trends, camper and parent feedback, group organizer feedback, and program performance to identify opportunities for growth and improvement.
Assist with developing new camp activities, special events, and program enhancements.
Support other Education Department programs and operational responsibilities throughout the year.
Perform other duties as assigned.