Studio Manager, San Francisco (City) - SoulCycle

SoulCycle • San Francisco, CA

5d

About The Position

SoulCycle is seeking a Studio Manager to support company growth by efficiently managing a studio and leading its team. The role is responsible for the success and health of the studio business and calls for strong interpersonal skills, business acumen, creative problem-solving, adaptability, integrity, confidence, and a passion for SoulCycle’s culture and brand. The Studio Manager fosters community and hospitality, develops business plans, manages studio performance, builds effective teams, and leads the studio through operational changes. Other duties may be assigned.

Requirements

• Superior customer service and hospitality skills.
• Strong organizational skills and ability to prioritize multiple tasks with tight deadlines.
• Ability to communicate clearly with team members, clients, and senior management.
• Ability to work flexible and non-traditional hours, including weekends and some holidays.
• Personal passion for fitness and/or the SoulCycle brand.

Responsibilities

• Foster SoulCycle community and culture in the studio.
• Create a positive studio environment where the team enjoys coming to work.
• Provide exceptional hospitality to riders and staff, and inspire the team to uphold hospitality standards and company values.
• Build relationships with instructors and the local community; recognize team achievements and express gratitude.
• Develop business plans covering ridership and retail goals.
• Analyze and manage studio profit and loss statements.
• Identify and execute corporate partnership and community-impact opportunities.
• Ensure company-wide initiatives are carried out in the studio.
• Develop and execute rider acquisition and retention plans with a marketing partner.
• Identify hiring needs based on team strengths and development opportunities.
• Provide timely feedback and coaching to team members.
• Oversee onboarding, training, and development of new assistant studio managers and part-time hires.
• Identify and develop high-potential employees.
• Coach the team on time management and task prioritization to meet deadlines.
• Learn and follow studio-specific and company-wide operational procedures and policies.
• Lead the transition to new ways of working and processes, and manage change within the studio and team.
• Manage conflict in high-pressure situations and solve problems in accordance with company standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed