Studio Manager

Basecamp Fitness El Paso•El Paso, TX

16h•Onsite

About The Position

The Studio Manager is responsible for the overall success of the Basecamp Fitness Eastlake studio in El Paso, Texas. The role oversees daily operations, team development, membership growth, sales performance, and the member experience. Working closely with ownership, the manager leads by example, develops a strong team, and helps create a welcoming, energetic, community-focused environment for members and employees.

Requirements

At least 3 years of management experience, including direct responsibility for hiring, training, coaching, and employee performance.
Strong communication, organization, and problem-solving skills.
Ability to take initiative, follow through, and manage multiple priorities in a fast-paced environment.
Comfort using technology, sales systems, and performance data to guide decisions.
Collaborative attitude and willingness to receive feedback, adapt, and continuously improve.
Ability to work a flexible schedule, including occasional evenings and weekends based on studio needs.
Ability to perform physical duties including standing, walking, and occasionally lifting up to 25 pounds; reasonable accommodations are available.

Nice To Haves

At least 3 years of sales experience, with demonstrated success meeting or exceeding performance goals.
Experience in boutique fitness, hospitality, retail, or another customer-focused environment.
Experience managing budgets, payroll, expenses, or profit-and-loss performance.
Experience with lead generation, community outreach, and local marketing.
College degree or equivalent relevant professional experience.
General knowledge of fitness, health, and wellness.
Passion for fitness, wellness, and the Basecamp community.

Responsibilities

Recruit, hire, onboard, and develop a high-performing studio team.
Coach employees, provide feedback and support, set expectations, and maintain accountability through team meetings and performance conversations.
Manage staff schedules and ensure appropriate coverage for daily operations.
Foster a positive and collaborative work environment and lead by example in studio operations and member service.
Own studio sales performance, membership growth, and retention goals.
Support the team in sales processes, lead management, and daily outreach.
Monitor KPIs, identify improvement opportunities, and implement strategies to drive results.
Support local marketing, community partnerships, and events to increase awareness and attract members.
Coach team members on relationship-building with prospective members and communicating Basecamp's value.
Create a welcoming, energetic, community-focused studio environment and build relationships with members.
Ensure members receive a consistent, high-quality experience and address questions, concerns, and feedback professionally and empathetically.
Strengthen member engagement, satisfaction, and retention, including through studio events, celebrations, and recognition.
Oversee daily studio operations and maintain an organized, efficient, positive experience.
Manage studio expenses, payroll, retail inventory, supplies, and facility needs.
Review performance reports, budgets, and financial results to identify opportunities and support profitability.
Maintain operational standards, brand consistency, and compliance with company policies and procedures.
Ensure equipment, facilities, and shared spaces are clean, safe, and properly maintained.
Communicate with ownership about studio performance, team development, challenges, and opportunities.