Studio Manager

Cobble Hill•Brooklyn, NY

About The Position

The Studio Manager (referred to in the description as the Shop Manager) leads a team and manages shop operations to provide a profitable business and a best-in-class experience for clients and employees. The manager oversees day-to-day activities across the front and back of house, develops and supports employees, maintains an organized and prepared workplace, and ensures the team has the tools and information to deliver a consistent Heyday experience. The role also focuses on revenue, client loyalty, business planning, and financial performance. The position pays $70,000 per year, with monthly bonus potential and eligibility for a Shop Manager Bonus. This franchise is independently owned and operated; applications and hiring decisions are handled by the franchisee.

Requirements

Proven experience owning P&L and financial performance targets in the health and wellness industry.
Strong understanding of the factors that drive client experience and hospitality.
Proven track record working with an hourly workforce.
Basic knowledge of employment law, policies, processes, and programs.
Proficiency with computers and Microsoft applications, including Excel or Google Sheets.
Ability to travel overnight and/or between shops.
Flexibility to work days, nights, weekends, and holidays as business needs require.
Flexibility to work a non-traditional schedule, including weekends, opening shifts, and closing shifts.

Nice To Haves

Some beauty or spa experience is an advantage.
A college degree is preferred.

Responsibilities

Manage and develop a team of 25 or more, fostering ownership and results.
Provide high-level service and hospitality to clients and employees.
Manage day-to-day front-of-house and back-of-house operations.
Build relationships with employees and clients, and recognize team achievements.
Identify and develop high-potential employees to build talent across roles.
Onboard, develop, and train employees, from Client Experience Leads through assistant managers and managers.
Provide timely and developmental feedback and coaching to help team members set and achieve goals.
Drive revenue through scheduling optimization and shop utilization.
Build client loyalty through ongoing memberships.
Assist in developing business plans to achieve shop forecasts and goals.
Partner with Marketing on plans for client acquisition and retention.
Help manage the shop’s P&L to increase revenue and control expenses.