Studio Manager

Heyday Skincare - Cobble Hill • New York, NY

8h

About The Position

The Studio Manager, referred to in the description as the Shop Manager, leads a team to operate a profitable shop. The manager leads by example, provides and teaches high-quality service to internal and external clients, and ensures the workplace is organized, informed, and prepared for success. The role empowers team members with the tools, information, and confidence to deliver a strong Heyday experience.

The manager oversees shop operations and team development, supports staffing and succession planning, and drives business performance through scheduling, client loyalty, and revenue and expense management. The position works closely with Marketing on client acquisition and retention plans and assists with business plans, forecasts, and shop goals.

Requirements

• Proven experience owning P&L and financial performance targets in the health and wellness industry.
• Deep respect for and understanding of client experience drivers and hospitality.
• Proven track record working with an hourly workforce.
• Basic knowledge of employment law, policies, processes, and programs.
• Proficient computer and Microsoft skills, including Excel or Google Sheets.
• Ability to travel overnight and/or between shops.
• Flexibility to work days, nights, weekends, and holidays to meet business needs, including opening and closing shifts.

Nice To Haves

• Beauty or spa experience is an advantage.
• College degree preferred.

Responsibilities

• Manage and develop 25+ team members, creating a culture of ownership and results.
• Provide high-level service and hospitality to clients, both internally and externally.
• Manage day-to-day tasks and operations from front of house to back of house.
• Build and foster relationships with employees and clients.
• Celebrate team wins and show gratitude daily.
• Identify and develop high-potential employees to build a bench of talent across roles.
• Onboard, develop, and train employees, from Client Experience Leads through assistant manager and manager roles.
• Provide in-the-moment and developmental feedback and coaching to help team members set and achieve goals.
• Drive revenue through scheduling optimization and shop utilization.
• Drive client loyalty through ongoing memberships.
• Assist in developing business plans to achieve shop forecasts and goals.
• Partner with Marketing to develop client acquisition and retention plans.
• Help manage the shop’s P&L to increase revenue and manage expenses.

Benefits

• Competitive salary with monthly bonus potential.
• Eligibility for Shop Manager Bonus.
• Discounted facials.
• Friends and family discount on services.
• 35% product discount.
• Medical, dental, and vision benefits for full-time employees.
• Paid time off for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed