Studio Golf Club Fitting Specialist

PGA Tour • Raleigh, NC

2d • Onsite

About The Position

The STUDIO Fitting Specialist engages customers and provides world-class service while building lasting relationships that encourage repeat business. The role is responsible for achieving performance indicators such as sales targets, sales per hour, and booking percentages, growing a client base, and maintaining a fully booked schedule. The specialist also supports front-end operations, maintains the appearance and operational readiness of the STUDIO area, and provides expert knowledge of golf products and services.

The position performs customer club fittings using PGA TOUR Superstore-trained techniques and fitting technology, maintains a brand-agnostic approach, and accurately documents custom club orders. The specialist stays informed about promotions and marketing events, promotes available products and services, and provides feedback to the General Manager on operational and merchandising opportunities. The role reports to the General Manager.

Requirements

• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• High school diploma or equivalent.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to learn business acumen quickly with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Two or more years of club fitting and golf equipment sales experience preferred.
• Experience with Trackman, SAM Putt Lab, and club building is highly preferred.

Responsibilities

• Engage every customer and provide world-class service using PGATSS service behaviors.
• Build lasting customer relationships that encourage repeat business.
• Meet or exceed KPIs, including sales targets, optimal sales per hour, and booking percentages.
• Attract new clients, foster long-term relationships, and keep the fitting schedule fully booked.
• Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Help maintain premiere visual merchandising standards in the STUDIO area, including simulators, the components drawer, and putting green.
• Use a brand-agnostic approach to recommend equipment tailored to each customer's needs and performance goals.
• Keep STUDIO equipment and supplies operational and the area clean and professionally presented.
• Maintain in-depth knowledge of golf clubs and explain product features, benefits, and differences to customers.
• Accurately enter custom club orders and document specifications.
• Conduct customer fittings using PGA TOUR Superstore-trained fitting techniques.
• Demonstrate ethical conduct, safety, and compliance across departments.
• Assist customers with club fitting and selection of shafts, grips, and specifications using technology such as Trackman, SAM Putt Lab, USchedule, and Microsoft Office.
• Stay current on merchandising promotions and marketing events and maintain merchandising throughout promotion lifecycles using bulletins on The Links.
• Promote, inform customers about, and educate them on products and services.
• Provide the General Manager with consistent feedback on operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED