Studio Fitting Specialist

PGA Tour•Overland Park, KS

About The Position

The Studio Fitting Specialist partners with store associates and store leadership to deliver an exceptional shopping experience and carry out company directives. Reporting to the Sales Manager, the specialist champions PGA TOUR Superstore’s Customer First philosophy and provides an appointment-based club-fitting experience using specialized fitting technology, components, and techniques beyond the company’s free club-fitting service. The role uses expert product knowledge to recommend equipment and drive incremental sales, while communicating information clearly and respectfully. The specialist maintains clean, organized, and well-stocked fitting areas and ensures fitting technologies are working properly. They build industry knowledge through vendor and other sources, educate customers about equipment and fitting, and help train associates. The role also contributes to merchandising, operational tasks, loss prevention, and a clean and safe shopping environment. The position may involve occasional travel for continuing education or new-store setup and training.

Requirements

Strong listening and interpersonal skills, with good verbal and written communication skills.
Good business and analytical skills, including the ability to solve common problems, identify opportunities, and develop strategies to increase sales and improve operations.
Basic computer skills and working knowledge of Microsoft Office and the Internet; ability to learn scheduling software, simulator software, and basic reporting functions.
Ability to organize multiple priorities and complete several tasks during shifts while providing excellent customer service.
Ability to apply established fitting principles and advanced fitting technology.
Ability to apply knowledge of ball-flight principles to evaluate individual customer needs.
Ability to identify and describe club-component characteristics and their effects on ball flight, the club-fitting process, and commonly used fitting tools.
Ability to teach and train associates in fitting skills and techniques.
Knowledge and skills typically acquired through completion of a GED or high school diploma.
Ability to stand for extended periods, climb ladders, move throughout the store, and lift a 30-pound box overhead.
Ability to work a flexible retail schedule, including nights, weekends, and holidays depending on business needs.
Ability to travel occasionally for company-initiated continuing education or new-store setup and training.

Nice To Haves

Original Equipment Manufacturer (OEM) training.
Vendor training certification.
Three to five years of club-fitting and golf equipment sales experience.

Responsibilities

Provide outstanding customer service by greeting customers, listening to their needs, and identifying appropriate services and merchandise.
Deliver a unique, appointment-based club-fitting experience and demonstrate specialty golf club components from vendor partners.
Assess customers’ levels of play and needs to recommend suitable products.
Educate customers about club and ball technology, club components, fitting techniques, expected results, and realistic performance expectations.
Use industry-leading club-fitting technology, including launch monitors and manufacturer-specific fitting technologies.
Teach and train other associates in fitting techniques, product knowledge, and set makeups.
Address customer concerns and resolve them to the customer’s satisfaction.
Maintain product and industry knowledge.
Complete work lists and bulletin directives on time.
Assist with floor moves, merchandising standards, and display maintenance as directed.
Inspect work areas daily to correct issues, maintain merchandising standards, and keep the shopping environment clean and safe; suggest improvements to the Services supervisor.
Follow loss-prevention programs and provide store leadership with feedback on loss-prevention issues and opportunities.
Keep fitting work areas clean, organized, and in stock, and ensure fitting technologies are in working order.