Fitting Room Specialist

Scheels All Sports•Coralville, IA

About The Position

The Fitting Room Specialist helps provide customers with a personalized, positive experience by managing fitting room interactions and supporting the sales floor. The role includes greeting customers, checking them in and out of fitting rooms, monitoring merchandise, preparing items to return to the selling floor, answering incoming calls, and maintaining a clean, safe, and organized fitting room environment. The specialist develops product knowledge to assist customers and work effectively with sales associates, answers questions about merchandise location, price, and use, and directs customers to the appropriate associate when needed. SCHEELS expects employee-owners to contribute to a culture of personalized customer service, teamwork, learning and adaptability, pride and accountability, and honesty and integrity. Associates are expected to follow safety procedures and perform duties in a way that minimizes injury risk. The position requires the ability to perform a range of physical activities, with or without reasonable accommodation, and to exert force consistent with medium work requirements.

Requirements

Have or be pursuing a high school diploma or GED, or have an equivalent combination of education and experience.
Have 1–3 months of related experience or training, or an equivalent combination of education and experience.
Be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push and pull, lift, talk, and hear, with or without reasonable accommodation.
Be able to perform medium work: exert up to 50 pounds of force occasionally, 30 pounds frequently, and up to 10 pounds constantly to move objects.

Responsibilities

Greet customers and check them in and out of fitting rooms while monitoring the amount of merchandise they bring into the fitting room.
Prepare merchandise, including buttoning and zipping items, to return to the selling floor.
Answer incoming calls in a friendly, professional, and pleasant manner.
Learn product information to assist customers and partner effectively with sales associates.
Answer questions about merchandise location, price, and use, and direct customers to the correct associate when necessary.
Maintain a clean, safe, and organized fitting room environment.
Follow safety procedures and perform job duties in a way that minimizes the risk of injury.