Studio Golf Club Fitting Specialist

PGA Tour Superstore • Raleigh, NC

1d • $20 - $23

About The Position

At PGA TOUR Superstore, a STUDIO Fitting Specialist delivers customer service and golf club fitting support while helping grow the business. Reporting to the General Manager, the specialist builds lasting customer relationships, works toward sales and booking performance goals, attracts new clients, and maintains a fully booked schedule. The role also supports front-end operations, product knowledge, merchandising, and upkeep of the STUDIO area.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities and meet deadlines and objectives.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to quickly learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• At least 2 years of club fitting and golf equipment sales experience.
• Experience with Trackman, SAM Putt Lab, and club building.

Responsibilities

• Engage with customers and provide world-class service, building relationships that encourage repeat business.
• Meet or exceed performance indicators, including sales targets, sales per hour, and booking percentages.
• Attract new clients, foster long-term relationships, and maintain a fully booked schedule.
• Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty awards, discounts, promotions, and coupons.
• Maintain the visual merchandising standards of the STUDIO area, including simulators, the components drawer, and putting green.
• Use a brand-agnostic approach to recommend equipment suited to each customer's needs and performance goals.
• Keep STUDIO equipment and supplies operational and the area clean and professionally presented.
• Maintain in-depth golf club product knowledge and explain product features, benefits, and differences to customers.
• Enter custom club orders accurately, documenting specifications precisely.
• Conduct customer fittings using PGA TOUR Superstore-trained fitting techniques.
• Demonstrate ethical conduct, safety, and compliance.
• Assist customers with club fitting by selecting suitable shafts, grips, and specifications using fitting technology.
• Stay informed about merchandising promotions and marketing events and support their merchandising presence.
• Promote, inform customers about, and educate them on products and services.
• Provide the General Manager with feedback on operational and merchandising opportunities.

Benefits

• Medical coverage beginning on day one for eligible full-time associates.
• Dental coverage beginning on day one for eligible full-time associates.
• Vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED