Studio Fitting Specialist

PGA Tour Superstore•Overland Park, KS

5d•Onsite

About The Position

The Studio Fitting Specialist reports to the Sales Manager and partners with store associates and leadership to deliver an exceptional shopping experience and execute company directives. The role champions PGA TOUR Superstore’s Customer First philosophy and provides a distinctive, appointment-based club-fitting experience using specialized fitting components, technology, and techniques beyond the free club-fitting service. The specialist uses product expertise to assess customer needs, explain club and ball technology, recommend equipment, and support incremental sales. The role also keeps fitting areas clean, organized, and stocked; ensures fitting technologies are working; maintains industry knowledge; and trains other associates in fitting techniques and product configurations. The position may involve occasional travel for company-led education or to assist with new-store setup and training.

Requirements

Strong listening and interpersonal skills, with good verbal and written communication and the ability to communicate effectively with associates.
Business and analytical skills to develop solutions to common problems, identify opportunities, and develop strategies to increase sales and improve operations.
Basic computer skills and working knowledge of Microsoft Office and the Internet; ability to learn scheduling and simulator software and basic reporting functions.
Ability to organize multiple priorities and complete several tasks during shifts while providing excellent customer service.
Ability to apply established fitting principles and use new or advanced fitting technology.
Ability to apply an understanding of ball-flight principles to evaluate individual customer needs.
Ability to identify and describe club-component characteristics, their effects on ball flight, the club-fitting process, and commonly used fitting tools.
Ability to teach and train associates in fitting skills and techniques.
Knowledge and skills typically acquired through a GED or high school diploma.
Ability to stand for extended periods, climb ladders, move throughout the store, and lift a 30-pound box overhead.
Ability to work a flexible schedule, including nights, weekends, and holidays, according to business needs.
Availability for occasional travel for continuing education or new-store setup and training.

Nice To Haves

Three to five years of club-fitting and golf-equipment sales experience.
Original Equipment Manufacturing training.
Vendor training certification.

Responsibilities

Provide outstanding customer service by greeting and acknowledging customers, listening to their needs, and offering relevant services and merchandise.
Deliver a specialized, appointment-based fitting experience and demonstrate specialty golf club components offered by vendor partners.
Assess customers’ needs and level of play to identify appropriate products.
Educate customers about club and ball technology, club components, and fitting techniques so they can make informed purchase decisions with realistic performance expectations.
Use industry-leading club-fitting technology, including launch monitors and OEM-specific fitting technologies.
Teach and train other associates on fitting techniques and product or set makeups.
Address customer concerns and resolve them to the customer’s satisfaction.
Maintain strong product and industry knowledge.
Complete work lists and bulletin directives on time.
Assist with floor moves, merchandising standards, and display maintenance as directed.
Inspect work areas daily, correct issues, maintain merchandising standards and a clean, safe shopping environment, and suggest improvements to the Services supervisor.
Follow loss-prevention programs, help minimize inventory shrinkage, and share relevant feedback with store leadership.