Studio Fitting Specialist

PGA Tour Superstore • Delray Beach, FL

1d • Onsite

About The Position

The Studio Fitting Specialist provides a specialized, appointment-based golf club fitting experience using fitting technology, components, and techniques beyond the company’s free club fitting service. Reporting to the Sales Manager, the specialist works with store associates and leadership to deliver an exceptional customer experience, support company directives, make effective equipment recommendations, and drive incremental sales. The role champions PGA TOUR Superstore’s Customer First philosophy and mission to inspire people to play their best and grow the game.

The specialist maintains clean, organized, and stocked work areas and ensures fitting technologies are working properly. They communicate product and fitting information respectfully and clearly, build industry knowledge through vendors, industry resources, and colleagues, and use expertise to help customers select appropriate equipment. The role also includes teaching fitting skills to other associates and supporting store merchandising, safety, and loss-prevention practices.

The position requires a flexible retail schedule, including nights, weekends, and holidays as business needs require. Occasional travel may be required for company continuing education, new-store setup, or training.

Requirements

• Strong listening, interpersonal, verbal, and written communication skills.
• Good business and analytical skills, including the ability to develop solutions to common problems, identify opportunities, and devise strategies to increase sales and improve operations.
• Basic computer skills and working knowledge of Microsoft Office and the Internet, with the ability to learn scheduling software, simulator software, and basic reporting functions.
• Ability to organize multiple priorities and complete several tasks during a shift while providing excellent customer service.
• Ability to apply established fitting principles and use new or advanced fitting technology.
• Ability to understand ball-flight principles and evaluate individual customer needs.
• Ability to identify and describe club-component characteristics and their effects on ball flight, the club-fitting process, and commonly used fitting tools.
• Ability to teach and train associates in fitting skills and techniques.
• Knowledge, skills, and abilities typically acquired through completion of a GED or high school diploma.
• Ability to stand for extended periods, climb ladders, move throughout the store, and lift a 30-pound box overhead.
• Ability to work a flexible schedule, including nights, weekends, and holidays, depending on business needs.

Nice To Haves

• Three to five years of club fitting and golf equipment sales experience preferred.
• Original Equipment Manufacturing training; vendor training certification is a plus.
• Occasional travel for company continuing education, new-store setup, or training may be required.

Responsibilities

• Deliver outstanding customer service by greeting and acknowledging customers, listening to their needs, and identifying appropriate services and merchandise.
• Create a unique, fun, appointment-based club fitting experience.
• Provide specialized fittings and demonstrate golf club components available through key vendor partners.
• Assess customers’ skill levels and needs to identify suitable products.
• Educate customers about club and ball technology, club components, and fitting techniques so they can make informed purchase decisions based on realistic performance expectations.
• Use industry-leading club-fitting technology, including launch monitors and OEM-specific fitting technologies.
• Teach and train associates in fitting techniques, product knowledge, and set makeups.
• Address customer concerns and resolve them to the customer’s satisfaction.
• Maintain a high level of product and industry knowledge.
• Complete work lists and bulletin directives on time.
• Assist with floor moves, merchandising standards, and display maintenance as directed.
• Inspect work areas daily to address issues, maintain merchandising standards, keep the shopping environment clean and safe, and suggest improvements to the Services supervisor.
• Follow approved loss-prevention programs and provide store leadership with feedback on loss-prevention issues and opportunities.
• Keep fitting work areas clean, organized, and stocked, and ensure fitting technologies are in working order.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• Full reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED