Studio Crew, 14th

SoulCycle•Washington, DC

21h

About The Position

Studio Crew members provide customer service and hospitality to SoulCycle clients while supporting studio operations. They assist Studio Management with daily tasks and projects, support instructors with the class check-in process, and work collaboratively with other staff to maintain an efficient and welcoming studio. The role also includes maintaining retail product knowledge, preserving the SoulCycle atmosphere and appearance, and cleaning and preparing the studio and its common areas.

Requirements

Customer service experience.
Ability to prioritize and multitask in a fast-paced environment.
Willingness to initiate tasks and perform duties without direction.
Excellent communication skills and ability to work with a wide range of personalities.
Outstanding customer service and problem-solving skills.
Positive, can-do attitude.
Friendly and professional phone and email etiquette.
Superior organizational skills.
Part-time employees must be available at least 3 days week over week, totaling 20 hours, including at least one Saturday or Sunday.
All employees are expected to be available for peak holiday shifts.

Responsibilities

Provide high-level customer service and hospitality to clients.
Assist Studio Management with daily studio tasks and projects.
Maintain a positive attitude and take initiative.
Support instructors to ensure a successful class check-in process.
Work as a cohesive team with SoulCycle staff to promote efficiency and camaraderie.
Assist with training and coaching new front desk staff.
Maintain product knowledge for studio retail operations.
Maintain the SoulCycle aesthetic, appearance, atmosphere, and culture.
Clean and prepare the studio, including exercise equipment, floors, and mirrors.
Clean common areas, including the front desk, lockers, retail shelves, office, hallways, bathrooms, and changing rooms.