Studio Crew, East Hampton

Equinox•Town of East Hampton, NY

About The Position

SoulCycle’s Studio Crew provides customer service and hospitality to clients while supporting daily studio operations and the instructor team. The role includes assisting with class check-in, studio tasks, new-hire training, retail product knowledge, and maintaining the studio’s aesthetic and culture. It also involves cleaning and preparing exercise equipment, floors, mirrors, common areas, bathrooms, and changing rooms. Part-time employees must be available at least three days week over week, totaling 20 hours, including at least one Saturday or Sunday. All employees are expected to be available for peak holiday shifts. Other duties may be assigned.

Requirements

Customer service experience.
Ability to prioritize and multitask in a fast-paced environment.
Willingness to initiate tasks and perform duties without direction.
Excellent communication skills and ability to work with a wide range of personalities.
Outstanding customer service and problem-solving skills.
Positive, can-do attitude.
Friendly and professional phone and email etiquette.
Superior organizational skills.

Responsibilities

Provide high-level customer service and hospitality to clients.
Assist Studio Management with daily studio tasks and projects.
Maintain a positive attitude and take initiative.
Support SoulCycle instructors to ensure a successful class check-in process.
Work cohesively with SoulCycle staff to promote efficiency and camaraderie.
Assist with training and coaching new front desk hires.
Maintain product knowledge for studio retail operations.
Maintain the SoulCycle aesthetic, appearance, atmosphere, and culture.
Clean and prepare the studio, including exercise equipment, floors, and mirrors.
Clean common areas, including the front desk, lockers, retail shelves, office, and hallways.
Clean bathrooms and changing rooms.