Key Holder, East Hampton

Equinox • East Hampton, NY

5d

About The Position

The Key Holder provides high-level customer service and hospitality to SoulCycle clients, supports studio management with daily tasks and projects, and helps instructors ensure a successful class check-in process. The role works collaboratively with studio staff, helps train and coach new front desk hires, maintains knowledge of studio retail products, and supports the studio’s aesthetic, atmosphere, and culture. Duties also include cleaning and preparing the studio, exercise equipment, common areas, bathrooms, and changing rooms. Part-time employees must be available at least three days each week for a total of 20 hours, including at least one Saturday or Sunday. All employees are expected to be available for peak holiday shifts. Other duties may be assigned.

Requirements

• Customer service experience.
• Ability to prioritize and multitask in a fast-paced environment.
• Willingness to initiate tasks and perform duties without direction.
• Excellent communication skills and ability to work with a wide range of personalities.
• Outstanding customer service and problem-solving skills.
• Positive, can-do attitude.
• Friendly and professional phone and email etiquette.
• Superior organizational skills.
• Availability at least three days week over week, totaling 20 hours, including at least one Saturday or Sunday.
• Availability to work peak holiday shifts.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Assist Studio Management with daily studio tasks and projects.
• Maintain a positive attitude and take initiative.
• Support SoulCycle instructors to ensure a successful class check-in process.
• Work collaboratively with SoulCycle staff to promote efficiency and camaraderie.
• Assist with training and coaching new front desk hires.
• Maintain product knowledge for studio retail operations.
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere, and culture.
• Clean and prepare the studio, including exercise equipment, floors, and mirrors.
• Clean common areas, including the front desk, lockers, retail shelves, office, and hallways.
• Clean bathrooms and changing rooms.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed