Studio Crew, Coral Gables

SoulCycle•Miami, FL

1d•Onsite

About The Position

SoulCycle is a purpose-driven fitness company focused on creating a mind-body-soul experience centered on community, love, respect, acceptance, and hospitality. The Studio Crew member provides customer service and hospitality to clients, supports studio operations and instructors, and helps maintain the studio’s appearance, atmosphere, and culture. Part-time employees must be available at least three days each week, totaling 20 hours, including at least one Saturday or Sunday. All employees are expected to be available for peak holiday shifts. Duties listed are representative rather than comprehensive, and other duties may be assigned.

Requirements

Customer service experience.
Ability to prioritize and multitask in a fast-paced environment.
Willingness to initiate tasks and perform duties without direction.
Excellent communication skills and ability to work with a wide range of personalities.
Outstanding customer service and problem-solving skills.
Positive, can-do attitude.
Friendly and professional phone and email etiquette.
Superior organizational skills.

Responsibilities

Provide high-level customer service and hospitality to clients.
Assist Studio Management with daily studio tasks and projects.
Maintain a positive attitude and take initiative.
Support SoulCycle instructors to ensure a successful class check-in process.
Work cohesively with SoulCycle staff to support efficiency and camaraderie.
Assist with training and coaching new front desk staff hires.
Maintain product knowledge for studio retail operations.
Maintain the distinct SoulCycle aesthetic, appearance, atmosphere, and culture.
Clean and prepare the studio, including exercise equipment such as bikes and weights, floors, and mirrors.
Clean common areas, including the front desk, lockers, retail shelves, office, and hallways.
Clean bathrooms and changing rooms.