Studio Crew, 14th

Equinox•Washington, DC

About The Position

Studio Crew members provide high-level customer service and hospitality to SoulCycle clients while supporting daily studio operations. The role includes assisting studio management with tasks and projects, supporting instructors with class check-in, maintaining retail product knowledge, and working collaboratively with the studio team. Crew members also help preserve SoulCycle’s aesthetic, atmosphere, and culture through studio preparation and cleaning of exercise equipment, floors, mirrors, common areas, bathrooms, and changing rooms. Part-time employees must be available at least three days each week, totaling 20 hours, including at least one Saturday or Sunday. All employees are expected to be available for peak holiday shifts. The listed responsibilities are representative rather than comprehensive, and other duties may be assigned.

Requirements

Customer service experience.
Ability to prioritize and multitask in a fast-paced environment.
Willingness to initiate tasks and perform duties without direction.
Excellent communication skills and ability to work with a wide range of personalities.
Outstanding customer service and problem-solving skills.
Positive, can-do attitude.
Friendly and professional phone and email etiquette.
Superior organizational skills.

Responsibilities

Provide high-level customer service and hospitality to clients.
Assist Studio Management with daily studio tasks and projects.
Maintain a positive attitude and take initiative.
Support SoulCycle instructors to ensure a successful class check-in process.
Work cohesively with SoulCycle staff to promote efficiency and camaraderie.
Assist with training and coaching new front desk staff hires.
Maintain product knowledge for studio retail operations.
Maintain the distinct SoulCycle aesthetic, appearance, atmosphere, and culture.
Clean and prepare the studio, including exercise equipment, floors, and mirrors.
Clean common areas, including the front desk, lockers, retail shelves, office, and hallways.
Clean bathrooms and changing rooms.