Studio Assistant Manager- Jacksonville

OVME•Jacksonville, FL

24d

About The Position

OVME is seeking a dedicated, results-driven Assistant Manager to support leadership of its medical aesthetics studio in Jacksonville. Reporting to the Studio Manager, the Assistant Manager supports daily operations and guides the Studio Team to deliver a high-quality client experience. The role emphasizes relationship-building, local community engagement, and organic marketing—including event planning—to expand the customer base. The Assistant Manager partners with the Studio Manager on studio operations, team leadership and development, client experience, communication, and problem-solving. The position helps maintain a high-touch, luxury experience consistent with OVME’s standards while supporting operational efficiency, team performance, and revenue growth.

Requirements

At least 2–4 years of management experience; experience in medical aesthetics or a comparable industry is preferred.
Ability to lead by example, support team members, and take initiative in daily studio operations.
Proficiency in front desk responsibilities, including patient management systems, scheduling, client experience, and handling escalations.
Excellent communication and interpersonal abilities to foster a positive, motivating, and inclusive environment for team members and clients.
Results-oriented approach, with a focus on achieving performance targets and driving revenue growth.
Strong problem-solving skills and a proactive approach to challenges and operational efficiency.
Experience with social media platforms and content creation, including managing and regularly updating a studio social media page.
Commitment to delivering a high-end, personalized client experience aligned with OVME’s brand and values.

Nice To Haves

Familiarity with industry trends, best practices, and compliance standards within medical aesthetics.

Responsibilities

Partner with the Studio Manager to ensure smooth daily operations across all studio functions.
Oversee and optimize the appointment booking system to minimize scheduling conflicts and improve efficiency.
Troubleshoot operational and workflow challenges to maintain productivity and service quality.
Ensure accuracy, compliance, and confidentiality in client records and documentation.
Maintain studio organization and cleanliness and ensure adherence to safety and health regulations.
Assist with inventory monitoring and operational needs to support business continuity.
Model professionalism, customer service, and a strong work ethic.
Support the Studio Manager in leading day-to-day operations.
Mentor Studio Coordinators and Medical Assistants by providing guidance, training, and ongoing feedback.
Promote teamwork and accountability by checking in with team members, supporting coverage, and encouraging collaboration.
Assist with onboarding and training new hires or temporary team members on studio processes and culture.
Support performance monitoring and team development initiatives.
Lead by example in delivering a high-touch, luxury client experience aligned with OVME standards.
Respond to client inquiries in a timely, professional, and empathetic manner.
Support preparation and delivery of treatments to create a seamless, comfortable client journey.
Uphold privacy, safety, and confidentiality in client interactions.
Serve as a liaison among clinical, administrative, and leadership teams to support communication and workflow.
Keep leadership informed about studio performance, operational challenges, and improvement opportunities.
Facilitate team communication and alignment on priorities, goals, and daily updates.
Collaborate with cross-functional teams to support studio efficiency and success.
Manage minor escalations and resolve operational issues, escalating concerns to leadership when appropriate.
Use sound judgment in daily decision-making and proactively identify process improvements and ways to enhance client and team experiences.
Manage and regularly update the studio’s social media page, including creating content.
Engage the local community and support organic marketing strategies, including event planning, to expand the customer base.