Assistant Studio Manager

AFG HoldCo LLC•Goodyear, AZ

3d•Onsite

About The Position

The Assistant Studio Manager supports daily and weekend operations at Austin Fitness Group (AFG) studios, helping ensure an exceptional member experience at every touchpoint. The role serves as a key contact for prospective and current members, represents the brand, communicates the studio’s programs and benefits, and supports membership sales and retention through relationship-building. The Assistant Studio Manager partners with the studio team to support sales goals, maintain a welcoming, high-energy environment, and deliver a seamless member experience. The position reports directly to the Studio Manager and does not manage a team. The role is primarily based in a fitness studio, with work at the front desk and throughout the studio floor. It involves frequent interaction with members, guests, and colleagues, and administrative work using a computer, phones, and standard office equipment. Music and group fitness classes may create moderate to loud noise levels. Occasional participation in offsite community events may be required. No travel is anticipated unless needed for training or other company needs. This is a full-time position that includes weekends and holidays. The position requires frequent standing, walking, and movement around the studio, regular communication in potentially loud surroundings, and occasional lifting, carrying, pushing, or pulling of items such as products or supplies weighing approximately 25–30 pounds. Bending, reaching, and light cleaning may also be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent required.
At least 6 months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.
Strong communication, listening, interpersonal, and relationship-building skills.
Ability to collaborate across functions and work effectively in a team environment.
Ability to stay professional, calm, and service-oriented when handling unexpected challenges or working under pressure.
Strong organization, attention to detail, and time-management skills.
Ability to problem-solve, think critically, and work proactively and reliably.
Integrity, maturity, flexibility, and a positive service attitude.
Ability to work weekends and holidays.
Ability to perform the described physical demands, with reasonable accommodations where applicable.

Nice To Haves

Prior experience in customer service, sales, hospitality, or a related field (0–1 year preferred).
Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
Research skills.

Responsibilities

Deliver a welcoming, inclusive, high-energy experience that reflects brand standards for members, prospects, and guests.
Conduct studio tours and present membership options, programs, services, and benefits.
Support individual and team sales goals through outreach, follow-ups, and lead generation.
Build and maintain local community relationships to increase brand awareness and generate business opportunities.
Support onboarding, training, and mentoring of Sales Associates, reinforcing sales processes and best practices.
Maintain accurate member records and complete required documentation using company systems and tools.
Process cash and credit card sales transactions in accordance with company policies and procedures.
Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues as appropriate.
Partner with studio team members to deliver a consistent, positive member and guest experience.
Support marketing initiatives, including social media engagement, community events, and studio activations.
Maintain a clean, organized, well-presented studio in line with brand and operational standards.
Participate in scheduled team meetings, trainings, and development opportunities.
Demonstrate commitment to exceptional customer service and AFG core values.