Assistant Studio Manager

Orangetheory•Mesa, AZ

About The Position

The Assistant Studio Manager supports daily and weekend operations at AFG HoldCo studios to provide an exceptional member experience. The role serves as a point of contact for prospective and current members, represents the brand, communicates the studio’s programs and benefits, and supports membership sales and retention through relationship-building. The Assistant Studio Manager works with the studio team to support sales goals, maintain a welcoming, high-energy environment, and deliver a seamless member experience. The position reports directly to the Studio Manager and does not manage a team. The role is primarily based in a fitness studio, with work at the front desk and across the studio floor. It involves frequent interaction with members, guests, and coworkers in a dynamic environment that may have moderate to loud noise from music and group fitness classes. Administrative work includes using a computer, phones, and standard office equipment. Occasional offsite events or community activities may be required. The schedule is full-time and flexible as needed, including weekends and holidays. Travel is not anticipated unless needed for training or other company business. Compensation is $20.19–$24.00 per hour. A high school diploma or equivalent is required. Customer service, sales, hospitality, or related experience is preferred; at least six months of leadership, supervisory, or people/program/project management experience is required.

Requirements

High school diploma or equivalent.
At least six months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.
Strong communication and cross-functional collaboration skills.
Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
Strong organizational, attention-to-detail, and time-management skills.
Ability to problem-solve and work under pressure, including managing unexpected challenges calmly and professionally.
Ability to build relationships and provide exceptional service.
Professionalism, integrity, reliability, consistency, and a positive service attitude.
Ability to work a flexible schedule as needed, including weekends and holidays.
Ability to stand and walk frequently and move throughout the studio; communicate effectively, including talking and hearing in a potentially loud environment.
Ability to occasionally lift, carry, push, or pull items such as retail products or supplies weighing approximately 25–30 pounds, and perform bending, reaching, and light cleaning tasks.

Nice To Haves

Prior experience in customer service, sales, hospitality, or a related field (0–1 year preferred).
Excellent listening, critical-thinking, and research skills.
Results-oriented and self-motivated.

Responsibilities

Deliver a welcoming, inclusive, high-energy experience for members, prospects, and guests in line with brand standards.
Conduct studio tours, present membership options, and explain programs, services, and benefits.
Pursue individual and team sales goals through outreach, follow-ups, and lead generation.
Build relationships in the local community to increase brand awareness and generate business opportunities.
Support the onboarding, training, and mentoring of Sales Associates, reinforcing sales processes and best practices.
Maintain accurate member records and complete required documentation using company systems and tools.
Process cash and credit card sales transactions according to company policies and procedures.
Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues as appropriate.
Collaborate with studio team members to provide a consistent, positive member and guest experience.
Support marketing initiatives, including social media engagement, community events, and studio activations.
Maintain a clean, organized, and well-presented studio in line with brand and operational standards.
Participate in scheduled team meetings, training, and development opportunities.
Demonstrate commitment to exceptional customer service and AFG HoldCo core values.