Assistant Studio Manager
About The Position
The Assistant Studio Manager supports daily and weekend operations at AFG HoldCo studios to provide an exceptional member experience. The role is a key contact for prospective and current members, represents the brand, presents membership options, and supports membership sales and retention through relationship-building. Working closely with the Studio Manager and studio team, the Assistant Studio Manager helps achieve sales goals, maintain a welcoming environment, and ensure consistent service. The position reports directly to the Studio Manager and does not manage a team. The role is based primarily in a fitness studio, with work at the front desk and throughout the studio floor. It involves frequent interaction with members, guests, and colleagues, as well as administrative work using a computer, phone, and standard office equipment. The setting is dynamic and high-energy, with potentially moderate to loud noise from music and group fitness classes. Occasional participation in offsite events or community activities may be required. The position is full-time, with a flexible schedule as needed, including weekends and holidays. No travel is anticipated unless necessary for training or other Company needs.
Requirements
- High school diploma or equivalent.
- At least 6 months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.
- Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
- Strong communication, collaboration, relationship-building, and customer-service skills.
- Ability to work effectively in a team and respond comfortably to change and others' ideas.
- Ability to exercise tact and judgment when working with a broad variety of people.
- Professionalism, integrity, reliability, and a positive service attitude.
- Strong organizational, attention-to-detail, and time-management skills.
- Ability to problem-solve and work under pressure, including managing unexpected challenges calmly and professionally.
- Strong listening, critical-thinking, and research skills.
- Self-motivated, proactive, and results-oriented.
Nice To Haves
- Prior experience in customer service, sales, hospitality, or a related field (0–1 year).
Responsibilities
- Deliver a welcoming, inclusive, high-energy experience for members, prospects, and guests in accordance with brand standards.
- Conduct studio tours, present membership options, and communicate programs, services, and benefits.
- Pursue individual and team sales goals through outreach, follow-ups, and lead generation.
- Build and maintain local community relationships to increase brand awareness and generate business opportunities.
- Support the onboarding, training, and mentoring of Sales Associates, including reinforcing sales processes and best practices.
- Maintain accurate member records and complete required documentation using company systems and tools.
- Process cash and credit card transactions in accordance with company policies and procedures.
- Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues as appropriate.
- Collaborate with studio team members to provide a seamless and positive member and guest experience.
- Support marketing initiatives, including social media engagement, community events, and studio activations.
- Maintain a clean, organized, and well-presented studio environment.
- Participate in scheduled team meetings, trainings, and development opportunities.
- Support overall studio success, member satisfaction, team execution, and AFG HoldCo's customer-service expectations and core values.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
