Assistant Studio Manager
About The Position
The Assistant Studio Manager supports daily and weekend operations at OT Group Holdings, LLC studios to ensure an exceptional member experience. The role is a key point of contact for prospective and current members, representing the brand, explaining membership options and services, and supporting membership sales and retention through relationship-building. Working closely with the studio team, the Assistant Studio Manager helps achieve sales goals, maintain a welcoming and high-energy environment, and deliver a seamless member experience. The position reports directly to the Studio Manager and does not manage a team. This full-time, non-exempt position is primarily based in a fitness studio. Work takes place at the front desk and across the studio floor, with frequent member, guest, and team interaction. It includes administrative work using computers, phones, and other standard office equipment, and may occasionally involve offsite community events. The schedule is flexible as needed and includes weekends and holidays. No travel is anticipated except as needed for training or other company needs.
Requirements
- High school diploma or equivalent.
- At least 6 months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.
- Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
- Strong communication, collaboration, organizational, time-management, and attention-to-detail skills.
- Ability to build relationships and provide exceptional service, with strong people and listening skills.
- Ability to problem-solve and work under pressure, including handling unexpected challenges calmly and professionally.
- Proactive, reliable, consistent, self-motivated, and results-oriented approach.
- Professionalism, integrity, emotional intelligence, flexibility, and a positive service attitude.
- Ability to work a flexible schedule as needed, including weekends and holidays.
- Ability to stand and walk frequently, communicate effectively in a potentially loud environment, and occasionally lift, carry, push, or pull items weighing approximately 25–30 pounds.
Nice To Haves
- Prior experience in customer service, sales, hospitality, or a related field (0–1 year preferred).
Responsibilities
- Deliver a welcoming, inclusive, high-energy experience to members, prospects, and guests in accordance with brand standards.
- Conduct studio tours and present membership options, programs, services, and benefits.
- Pursue individual and team sales goals through outreach, follow-ups, and lead generation.
- Build relationships in the local community to increase brand awareness and generate business opportunities.
- Support onboarding, training, and mentoring of Sales Associates, reinforcing sales processes and best practices.
- Maintain accurate member records and complete required documentation using company systems and tools.
- Process cash and credit card transactions in accordance with company policies and procedures.
- Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues as appropriate.
- Collaborate with studio team members to provide a consistent, positive member and guest experience.
- Support marketing initiatives, including social media engagement, community events, and studio activations.
- Maintain a clean, organized, and well-presented studio in accordance with brand and operational standards.
- Participate in scheduled team meetings, training, and development opportunities.
- Demonstrate commitment to exceptional customer service and OT Group Holdings, LLC core values.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
