Assistant Studio Manager

Orangetheory•Chandler, AZ

2d•Onsite

About The Position

The Assistant Studio Manager supports daily and weekend operations at AFG HoldCo studios to ensure an exceptional member experience. The role is a key point of contact for prospective and current members, represents the brand, shares the studio story, and supports membership sales and retention through relationship-building. Working closely with the studio team, the Assistant Studio Manager helps achieve sales goals, maintain a welcoming, high-energy environment, and provide a seamless member experience. The position reports directly to the Studio Manager and supports studio success, member satisfaction, and team execution. This full-time, non-exempt management position is based primarily in a fitness studio. It involves frequent interaction with members, guests, and team members at the front desk and across the studio floor, as well as administrative work using a computer, phones, and standard office equipment. The role requires extended standing and walking in a dynamic environment that may have moderate to loud noise from music and group fitness classes. Occasional participation in offsite events or community activities may be required. No travel is anticipated unless needed for training or other company needs. The position offers compensation of $20.19–$24.00 per hour. A high school diploma or equivalent is required. Customer service, sales, hospitality, or related experience is preferred, and at least six months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects is required. The role does not manage a team. Scheduling is flexible as needed and includes weekends and holidays.

Requirements

High school diploma or equivalent.
At least six months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.
Ability to work a flexible schedule as needed, including weekends and holidays.
Commitment to exceptional customer service and AFG HoldCo core values.
Strong communication, collaboration, relationship-building, organizational, time-management, and attention-to-detail skills.
Ability to problem-solve, work under pressure, and manage unexpected challenges calmly and professionally.
Professionalism, reliability, initiative, self-motivation, and a positive service attitude.
Ability to listen actively, think critically, and exercise tact and judgment when working with a broad variety of people.
Proficiency with Microsoft Office Suite and graphic design tools such as Canva.

Nice To Haves

Prior experience in customer service, sales, hospitality, or a related field (0–1 year).

Responsibilities

Deliver a welcoming, inclusive, high-energy experience for members, prospective members, and guests in accordance with brand standards.
Conduct studio tours, present membership options, and communicate programs, services, and benefits.
Pursue individual and team sales goals through outreach, follow-ups, and lead generation to drive membership growth.
Build relationships in the local community to increase brand awareness and generate business opportunities.
Support onboarding, training, and mentoring of Sales Associates, including reinforcing sales processes and best practices.
Maintain accurate member records and complete required documentation using company systems and tools.
Process cash and credit card transactions accurately and in accordance with company policies and procedures.
Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues as appropriate.
Collaborate with studio team members to provide a consistent, positive experience for members and guests.
Support marketing initiatives, including social media engagement, community events, and studio activations.
Maintain a clean, organized, well-presented studio in accordance with brand and operational standards.
Participate in scheduled team meetings, training, and development opportunities.
Demonstrate commitment to exceptional customer service and AFG HoldCo core values.