Studio Assistant Manager- Jacksonville

OVME•Jacksonville, FL

25d•Onsite

About The Position

OVME is seeking a dedicated, results-driven Assistant Manager to support leadership and daily operations at its medical aesthetics studio in Jacksonville, Florida. Reporting to the Studio Manager, the Assistant Manager helps guide the studio team, maintain operational effectiveness, and deliver a high-quality, luxury client experience. The role also supports relationship-building, local community engagement, and organic marketing efforts, including event planning, to grow the customer base. The Assistant Manager partners with the Studio Manager on studio operations, appointment scheduling, workflow issues, documentation, safety, organization, and inventory. They mentor and train team members, support onboarding and performance development, and help maintain effective communication across clinical, administrative, and leadership teams. The role also handles client inquiries and minor escalations, supports treatment preparation and delivery, and identifies opportunities to improve operations and client and team experiences.

Requirements

Minimum 2–4 years of management experience, preferably in medical aesthetics or a comparable industry.
Ability to lead by example, support team members, and take initiative in daily studio operations.
Proficiency in front desk responsibilities, including patient management systems, scheduling, client experience, and handling escalations.
Excellent communication and interpersonal abilities to foster a positive, motivating, and inclusive environment for team members and clients.
Results-oriented approach focused on achieving performance targets and driving revenue growth.
Strong problem-solving skills and a proactive approach to operational challenges and efficiency.
Experience with social media platforms and content creation, including managing and regularly updating a studio social media page.
Commitment to providing a high-end, personalized client experience aligned with OVME’s brand and values.
Must be able to work evenings and weekends.

Nice To Haves

Familiarity with industry trends, best practices, and compliance standards in medical aesthetics.

Responsibilities

Partner with the Studio Manager to ensure smooth daily operations across all functions.
Oversee and optimize the appointment booking system to reduce scheduling conflicts and improve efficiency.
Troubleshoot operational and workflow challenges to maintain productivity and service quality.
Ensure accuracy, compliance, and confidentiality in client records and documentation.
Maintain studio organization, cleanliness, and adherence to safety and health regulations.
Assist with inventory monitoring and operational needs.
Model professionalism, customer service, and a strong work ethic.
Support the Studio Manager in leading day-to-day studio operations.
Mentor Studio Coordinators and Medical Assistants by providing guidance, training, and ongoing feedback.
Foster teamwork and accountability through team check-ins, coverage support, and collaboration.
Assist with onboarding and training new hires and temporary team members.
Support performance monitoring and team development initiatives.
Deliver a high-touch, luxury client experience aligned with OVME standards.
Respond to client inquiries in a timely, professional, and empathetic manner.
Support treatment preparation and delivery to provide a seamless, comfortable client journey.
Maintain privacy, safety, and confidentiality in client interactions.
Liaise among clinical, administrative, and leadership teams to support communication and workflow.
Keep leadership informed about studio performance, operational challenges, and improvement opportunities.
Facilitate team communication on priorities, goals, and daily updates.
Collaborate with cross-functional teams to support studio efficiency and success.
Manage minor escalations and operational issues, using sound judgment about when to escalate concerns.
Identify opportunities to improve processes and client or team experiences.
Support local community engagement and organic marketing, including event planning, to expand the studio’s customer base.
Manage and regularly update the studio’s social media page.