Student Support and Community Standards Coordinator

Community College System of New Hampshire•Concord, NH

About The Position

Coordinates non-clinical student support services through the Lynx CARE Center framework and student conduct processes to support timely responses to student concerns, consistent case management, appropriate interventions and referrals, and compliance with institutional policies and applicable regulations. The position coordinates student support and early intervention, manages student conduct cases, and handles related compliance responsibilities. It also serves as the designated Title IX Coordinator, responsible for Title IX intake, case management, investigations, adjudication, and other system-wide Title IX roles as assigned. The position does not serve as the final decision-maker in student conduct matters and does not provide clinical counseling services. It reports to the Vice President of Student Success at NHTI, Concord’s Community College. The Coordinator supports the Lynx CARE Center and student early intervention processes; receives and assesses reports of students of concern; provides non-clinical case management; and connects students with campus and community resources. The position coordinates student conduct and Title IX processes in Maxient, conducts preliminary fact-finding, facilitates conduct meetings and hearings in coordination with designated administrators, and refers cases requiring disciplinary decisions to the Vice President of Student Success or designee. It also provides Title IX process information and coordinates supportive measures, communications, investigations, hearings, and referrals as appropriate. The position supports compliance with FERPA, Title IX, the Clery Act, institutional policies, and applicable federal and state requirements. It maintains confidentiality, participates in ongoing training and college or system-wide initiatives, complies with applicable rules and regulations, and performs other duties as assigned.

Requirements

Bachelor’s degree required.
Three years’ experience in student affairs or a related field, such as higher education, administration, human services, or a similar area.
Experience in student conduct, case management, conflict resolution, or compliance-related processes.
Strong interpersonal, communication, and conflict resolution skills.
Ability to exercise sound judgment in sensitive and complex situations.
Strong organizational and case management skills.
Ability to interpret and apply institutional policies and procedures.
Ability to work collaboratively across multiple functional areas.
Ability to maintain confidentiality and professionalism.
Comfort with having difficult conversations and remaining unbiased.

Nice To Haves

Degree in higher education administration, social work, counseling, human services, or a related field.
Experience with Banner, Navigate, and Maxient systems.

Responsibilities

Coordinate the Lynx CARE Center and student early intervention processes.
Receive and assess reports of students of concern and determine appropriate referrals and interventions.
Provide non-clinical case management, including monitoring, follow-up, and coordination of services.
Connect students with campus and community resources, including academic, counseling, and basic needs supports.
Assist with developing and implementing outreach, prevention, and student support initiatives.
Coordinate student conduct processes in Maxient from report through resolution, including intake, documentation, communication, case tracking, and record maintenance.
Conduct preliminary fact-finding and prepare case summaries for administrative review.
Facilitate conduct meetings and hearings in coordination with designated administrators.
Refer cases requiring disciplinary determination to the Vice President of Student Success or designee.
Serve as the designated Title IX Coordinator for reports of sexual harassment and sex discrimination.
Conduct Title IX intakes and provide information about rights, options, and supportive measures in consultation with the System Office Title IX Coordinator.
Serve as a consistent point of contact for students, faculty, and staff navigating the Title IX process, coordinating reports, supportive measures, investigations, hearings, and referrals as appropriate.
Coordinate Title IX processes in Maxient from report through resolution, including intake, documentation, communication, case tracking, and record maintenance.
Ensure timely, accurate, and compliant issuance of required Title IX communications and notifications in accordance with applicable federal and state law and system protocols.
Support compliance through policy implementation, training, reporting, and collaboration with campus and System Office personnel.
Ensure compliance with FERPA, Title IX, the Clery Act, and institutional policies; maintain confidentiality and exercise sound professional judgment when handling sensitive information.
Participate in ongoing training related to student conduct, Title IX, and student support best practices.
Participate in college and system-wide meetings and initiatives as assigned.
Comply with system, college, state, and federal rules and regulations.
Perform other duties as assigned.