Student Success Coach

Campus • Atlanta, GA

8d • $47,000 - $56,000 • Hybrid

About The Position

As a Student Success Coach at Campus, you’ll manage a caseload of students throughout their journey at Campus. You’ll guide them through course planning, accountability, time management, and tough conversations, helping them connect their day-to-day work to their long-term goals. The role includes proactive outreach, relationship building, and backend documentation, balancing care and clarity in a high-paced, emotionally complex environment. This is not a reactive advising job; the coach must reach out persistently, pivot in real time, and coach students through moments of self-doubt, struggle, and celebration.

The role requires in-office attendance three days per week, Tuesday through Thursday, to support student engagement, coaching, and team collaboration. Remote work is available on Monday and Friday. The position is based in Atlanta, Georgia.

Requirements

• Bachelor's degree.
• Strong organizational and caseload management skills, including clear documentation, proactive prioritization, and effective use of tools to manage follow-up and track student or customer progress.
• Ability to build relationships and navigate emotionally sensitive conversations with professionalism and clarity.
• Proven ability to manage a high volume of outreach and follow-up.
• Empathic communication skills and ability to create safe, goal-oriented student relationships through consistent outreach and regular one-to-one video and phone check-ins.
• Ability to manage a caseload of up to 75 students while maintaining weekly outreach and regularly scheduled coaching sessions multiple times in a quarter.
• Resilience and persistence in following up with students, especially when they are non-responsive.
• Ability to adapt in a fast-paced environment and manage changing priorities.

Nice To Haves

• Background in education, psychology, nonprofit, coaching, or advising.
• Background in fast-paced or startup environments.

Responsibilities

• Build long-term relationships with students through coaching sessions, check-ins, and ongoing outreach.
• Conduct proactive outreach via phone, text, and chat to keep students engaged and accountable.
• Coach students through personal, academic, and motivational challenges, showing empathy while helping students remain accountable for their progress.
• Help students break down big goals into actionable next steps.
• Track student progress using various dashboards.
• Complete forms, such as deferrals and withdrawals, and document notes clearly and consistently.
• Manage a caseload of 50–75 students, prioritizing by risk and term.
• Collaborate with Admissions and Onboarding teams to clarify handoffs and student context.
• Adjust quickly to changing tools, processes, or term-based priorities.
• Support students with time management, coursework, academic progress, and personal or academic obstacles.
• Develop scaffolding plans with students and maintain expectations and accountability.
• Prioritize outreach based on student risk level, engagement, and term timing, while maintaining clear notes and follow-through.

Benefits

• Base salary of $47,000–$56,000 plus an equity grant.
• Medical, dental, and vision insurance.
• 401(k) match.
• Fertility benefits via Carrot.
• Hybrid work schedule, with Monday and Friday remote and Tuesday through Thursday in-office.
• Flexible Time Away and paid holidays.
• In-office lunches for the Atlanta office.
• Social events, including happy hours, birthday celebrations, and holiday parties.
• Opportunity to make an impact as an integral player in bringing Campus’s vision to life.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level