Student Success Coach

Baker College•Owosso, MI

About The Position

Baker College of Owosso is seeking a Student Success Coach to serve as the primary point of contact for an assigned caseload of students from orientation through graduation. The role provides proactive, holistic support to promote persistence, engagement, and timely degree completion by building sustained relationships that strengthen student confidence and connection. The Student Success Coach combines academic advising and proactive coaching, guiding students on degree requirements, course selection, academic standing, and program progression. The coach conducts structured outreach at key milestones and uses predictive analytics and early-alert systems to identify potential barriers and provide timely interventions. Support includes helping students strengthen academic habits, time management, and goal-setting skills, as well as coordinating with faculty and campus partners and connecting students to resources across modalities. The successful candidate will support Baker College’s Student-First philosophy, contribute to the College’s overall success, and serve as a positive role model and brand ambassador on and off campus. Baker College is an independent, private, nonprofit institution founded in 1911, with six campus locations in Michigan and online programs. It grants associate, bachelor’s, master’s, and doctoral degrees.

Requirements

Bachelor’s degree in a related field.
At least three years of progressively responsible professional experience in student services, academic advising, success coaching, student engagement, or a related higher education role.
Strong understanding of holistic and proactive student support models aligned with NACADA core competencies.
Ability to interpret and apply academic policies, program requirements, and institutional procedures.
Experience using student success technologies, case management systems, and data-informed outreach strategies to identify risk factors and support timely intervention.
Strong communication and organizational skills.
Ability to coach students individually and in group settings on complex academic and personal success matters.
Cultural competence and ability to effectively support diverse student populations.
Ability to build trust-based relationships with students and collaborate with faculty and campus partners.
Ability to manage multiple responsibilities in a fast-paced environment and exercise sound judgment.
Ability to maintain strict confidentiality and adhere to ethical standards.
Commitment to supporting the student-first philosophy.

Nice To Haves

Master’s degree.
Bilingual ability; bilingual candidates are highly encouraged to apply.

Responsibilities

Serve as the primary point of contact for an assigned caseload of students from orientation through graduation.
Build sustained, trust-based relationships that support student confidence, engagement, persistence, and timely degree completion.
Provide academic advising on degree requirements, course selection, academic standing, and program progression.
Conduct structured outreach to students at key milestones.
Use predictive analytics, early-alert systems, student success technologies, and data-informed strategies to identify risk factors and deliver timely interventions.
Coach students individually and in group settings on academic and personal success matters, including academic habits, time management, and goal-setting.
Coordinate student support with faculty and campus partners and connect students to resources across modalities.
Interpret and apply academic policies, program requirements, and institutional procedures.
Maintain confidentiality and adhere to ethical standards.
Support Baker College’s Student-First philosophy and act as a positive role model and brand ambassador on and off campus.