Student Success Coach

CARLOS ALBIZU UNIVERSITY•Doral, FL

13h•Onsite

About The Position

The Temporary Student Success Coach position serves as a dedicated support resource for undergraduate and/or graduate students, guiding them from initial inquiry through graduation. This role functions as a single point of contact, providing personalized academic advising, enrollment assistance, and student success support to enhance the overall student experience. The Success Coach fosters meaningful relationships that contribute to student retention, persistence, and degree completion.

Requirements

Bachelor’s degree required in Education, Counseling, Psychology, or a related field preferred.
1–3 years of experience in Student Services, Academic advising, or Enrollment.
Basic knowledge of Microsoft Office Suite, particularly Word, Excel, and Outlook.
Strong organizational skills and attention to detail, with the ability to maintain accurate records and documentation.
Excellent written and verbal communication skills, with the ability to interact professionally with students, faculty, staff, and external stakeholders.
Temporary position; employment is subject to the terms and duration established by the University.

Nice To Haves

Previous administrative, clerical, customer service experience preferred.
Familiarity with student services, or higher education environments preferred.
Bilingual proficiency in Spanish and English preferred, reflecting the University’s multicultural community and mission.

Responsibilities

Act as the primary contact for prospective students, guiding them from inquiry to application to enrollment to completion.
Provide information on Albizu’s programs, admission requirements, financial aid, and career pathways.
Assist students with application completion, course planning and registration, and onboarding.
Collaborate in organizing and participating in New Student Orientation and Registration events to address student needs, registration, and ensure a smooth transition into the university.
Develop individualized academic plans, ensuring students stay on track for graduation.
Monitor student progress, proactively reaching out to address academic or personal challenges.
Support students with registration, course selection, and degree requirements.
Serve as a liaison between students and faculty, helping resolve academic concerns.
Utilize technology, including Student Information Systems (SIS), retention tools, and Early Alert platforms, to provide efficient and timely interventions and support for students in their caseload.
Identify at-risk students and provide proactive interventions to improve persistence and success.
Conduct regular and as-needed one-on-one check-ins and coaching sessions with assigned students.
Collaborate with career services, tutoring, and mental health support to address student needs.
Promote student engagement through workshops, events, and campus activities.