Student Success Coach

Caldwell Community College and Technical Institute•Caldwell Campus, NC

1d•Hybrid

About The Position

This position focuses on the identification and retention of students at risk of leaving the institution. The Student Success Coach will monitor Early Alerts and other institutional early warning signs, and meet with students identified as "at-risk". The role involves providing proactive and individualized success coaching, embedding appreciative advising processes, and identifying students at risk of leaving the college prematurely. The coach will play a key role in the development and maintenance of the Academic Early Alert program and retention efforts, providing timely feedback on academic status. Collaboration with Faculty and Student Services staff is essential for assessing student challenges, identifying resources, and developing Academic Improvement Plans (AIPs). The coach will also interface with instructional program faculty, provide academic advising, maintain familiarity with transfer and technical program requirements, evaluate transcripts, and deliver student success courses and workshops. Participation in departmental consultations, meetings, professional development, and adherence to FERPA guidelines are also key aspects of the role.

Requirements

Bachelor's degree from an institution accredited by an accrediting agency recognized by the U.S. Department of Education (UDDE) or the Council for Higher Education Accreditation (CHEA) with major course work in education, counseling, student development or related field is required.
Two years of increasingly responsible experience in an academic setting required.
Knowledge of Community College philosophy.
Knowledge of the mission, goals and objectives of CCC&TI.
Knowledge of principles and techniques of Success Coaching.
Knowledge of college admissions and retention techniques and procedures.
Knowledge of customer relationship management tools.
Knowledge of principles and procedures of record keeping.
Knowledge of Comprehensive Articulation Agreement for public and private institutions.
Knowledge of basic letter writing and basic report preparation.
Knowledge of safe work practices and procedures.
Knowledge of operational characteristics of equipment and tools used in the area of work assigned.
Knowledge of English usage, spelling, grammar and punctuation.
Knowledge of modern office procedures, methods and computer equipment.
Knowledge of current trends, research and development in the area of assignment.
Knowledge of pertinent federal, state and local laws, codes and regulations.
Ability to plan, organize, and coordinate workflows.
Ability to maintain and update computer records, files and other documents.
Ability to compile information, prepare computer-generated reports and analyze data.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to work cooperatively and collaboratively with other departments.
Ability to provide a friendly and welcoming environment.
Ability to establish and maintain cooperative working relationships with those contacted in the course of work.
Ability to effectively handle a work environment and conditions which involve an office workspace, working closely with others, and periodically working irregular hours.
Ability to maintain the office environments by maintaining equipment and supplies, ensuring overall cleanliness, functionality, and conformance to OSHA standards to provide a safe work environment.
Ability to maintain effective audio-visual discrimination and perception needed for making observations, reading and writing, operating assigned equipment, communicating with others, and handling varied tasks simultaneously.
Ability to maintain mental capacity, which permits making sound decisions and using good judgment, demonstrating intellectual capabilities, and evaluating the effectiveness of programs and personnel.

Nice To Haves

Previous experience with academic advising, student retention or customer relationship management tools at the community college level is preferred.

Responsibilities

Provide proactive and individualized success coaching to a caseload.
Help embed effective appreciative advising processes to reach at-risk students who could benefit most from additional support.
Identify students who are at risk of leaving the college prematurely and provide proactive outreach by connecting students to intentional interventions and student support activities.
Provide a seminal role in the ongoing development and maintenance of the Academic Early Alert program, technologies and retention efforts.
Provide timely feedback to identified students about their academic status.
In collaboration with Faculty and Student Services staff, assess primary and secondary challenges of identified at-risk students.
Identify institutional and community-based resources available for students and refer as appropriate.
Maintain an active case-load and keep appropriate documentation of interventions and outcomes for identified at-risk students.
In collaboration with faculty and Student Services staff, develop an Academic Improvement Plan (AIP) for each identified at-risk student.
Interface with instructional program faculty and staff regularly to effectively communicate support services available to students and become better connected to resources and program requirements and expectations.
Provide targeted academic advising, as appropriate, for identified students.
Maintain familiarity with both college transfer and technical program requirements.
Evaluate transcripts and degree audits to facilitate advising and maintain up-to-date reference documents such as catalogs and websites.
Deliver, or assist in the delivery of, Student Success courses; present student workshops.
Participate in regular departmental consultations, meetings, and other professional development activities.
Model legal and ethical practices and guidelines as related to academic advising and/or counseling; adhere to FERPA guidelines, especially in regard to ethical standards, record keeping, and confidentiality.
Participate in professional development activities and required employee training.
Serve on institutional and community committees as assigned.
Assist in all areas of Student Services when needed.
Perform other duties as assigned.