Student Success Coach

University of Vermont • Burlington, VT

1d

About The Position

The Student Success Coach will assist prospective students by playing a crucial role in guiding them through the enrollment process, from initial inquiry to successfully enrolling in Professional and Continuing Education (PACE) programs. Serve as the first point of contact for prospective students, providing them with customer service and support. Working closely with a dynamic team of Student Success Coaches and Student Services Advisors, ensure a seamless experience for our students, fostering complete satisfaction with PACE offerings. Provide student/customer service coverage and work closely and collaboratively with other Student Success Coaches and Student Services Advisors. With the guidance from the Manager, Student Success & Advising, provide comprehensive, quality, and highly informed customer service outreach to prospective students and current and past program participants through email, phone, text, and live chat, ensuring complete student satisfaction from inquiry through the enrollment process. Work to understand each prospective student’s unique academic and professional goals and provide guidance on program options. Assist with aspects of the enrollment process including tracking lead contact efforts in a Customer Relations Management tool and assisting students with the application process. Compile, track, and report information on students; receive, verify, and process forms, documents, applications, and other materials. Support prospects’ needs that best align with their academic and professional goals (credit and non-credit programs).

Requirements

• Familiarity with FERPA and student confidentiality policies.

Nice To Haves

• Experience working with students and faculty in an academic setting desirable.
• Knowledge of higher education philosophy, structure and culture desirable.
• Previous customer service and sales experience desirable.

Responsibilities

• Serve as first point of contact for prospective students, providing them with customer service and support.
• Provide student/customer service coverage and work closely and collaboratively with other Student Success Coaches and Student Services Advisors.
• Provide comprehensive, quality and highly informed customer service outreach to prospective students and current and past program participants through email, phone, text, live chat, ensuring complete student satisfaction from inquiry through the enrollment process.
• Work to understand each prospective student’s unique academic and professional goals and provide guidance on program options.
• Assist with aspects of the enrollment process including tracking lead contact efforts in Customer Relations Management tool and assisting students with application process.
• Compile, track and report out information on students; receive, verify, and process forms, documents, applications and other materials.
• Support prospects’ needs that best align with their academic and professional goals (credit and non-credit programs).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed