Student Success Coach

Campus•Austin, TX

5d•$50,000 - $60,000•Hybrid

About The Position

Campus is seeking a Student Success Coach to join their team. This role involves managing a caseload of students throughout their college journey, guiding them in areas such as course planning, accountability, time management, and navigating challenging conversations. The coach will help students connect their daily tasks to their long-term objectives. Key responsibilities include proactive outreach, building relationships, and maintaining backend documentation. This is a proactive advising role that requires persistent outreach, real-time adaptation, and coaching students through various emotional states. The ideal candidate will combine warmth, clarity, and a strong follow-through. As a Success Coach, you will build long-term relationships with students through coaching sessions and check-ins, conduct proactive outreach via phone, text, and chat to maintain engagement and accountability, and coach students through personal, academic, and motivational challenges. You will help students break down large goals into actionable steps, track progress using dashboards, and complete necessary forms while documenting notes clearly. The role involves managing a caseload of 50-75 students, triaging by risk and term, collaborating with Admissions and Onboarding teams, and adapting to changing tools, processes, and priorities.

Requirements

Bachelor's degree
Strong organizational and caseload management skills, including clear documentation, proactive prioritization, and effective use of tools to manage follow-up and track student/customer progress
Ability to build relationships and navigate emotionally sensitive conversations with professionalism and clarity
Proven ability to manage a high volume of outreach and follow-up
Must be authorized to work in the U.S. without requiring new H-1B sponsorship.

Nice To Haves

Background in education, psychology, nonprofit, coaching, or advising
Background in fast-paced or startup environments

Responsibilities

Build long-term relationships with students through coaching sessions, check-ins, and ongoing outreach
Conduct proactive outreach via phone, text, and chat to keep students engaged and accountable
Coach students through personal, academic, and motivational challenges, demonstrating empathy while helping students stay accountable for their own progress
Help students break down big goals into actionable next steps
Track progress using various dashboards
Complete forms (e.g., deferrals, withdrawals) and document notes clearly and consistently
Balance a caseload of 50-75 students, triaging by risk and term
Collaborate with Admissions and Onboarding teams to clarify handoffs and student context
Adjust quickly to changing tools, processes, or term-based priorities