Student Success Coach

Laramie County Community College•Cheyenne, WY

3d•Onsite

About The Position

The Student Success Coach at Laramie County Community College is a full-time, benefited position, dedicated to supporting students throughout their academic journey, from initial interest to graduation. They guide students through enrollment; help identify educational and career goals and assist with program requirements. The coach also connects students to campus resources and addresses academic challenges. They focus on building meaningful relationships through regular interactions and mentorship. Additionally, the Student Success Coach plays a role in recruitment and promotes higher education by representing the College at events. They collaborate with various departments, including Pathway Coordinators and faculty, to ensure students receive comprehensive support and assistance.

Requirements

Bachelor’s degree in student services, psychology, counseling, social sciences, marketing, or related field of student from an accredited college or university.
One-year experience in advising, coaching, recruiting, or mentoring in secondary or post-secondary educational environments (or similar experience).
Valid Driver's License and driving record that provides the ability to be insured by the College’s insurance provider.
Knowledge of: Academic, student, and employee policies and procedures.
College recruitment, admissions, and advising process; regulatory requirements; and operational structure.
Understanding of higher education theory and foundations.
Understanding of holistic advising.
Understanding of marketing to different populations of students.
Understanding of curriculum and degree paths.
Computers – Knowledge of the operation of computers.
Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Office Procedures – Knowledge of office procedures and of spelling, grammar, punctuation and arithmetic.
Sales and Marketing – Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Communication – Strong verbal and written communication skills, including the capacity to convey complex information clearly.
Computer Software – proficient in computer-based training software, Microsoft Office Suite, Microsoft Outlook, and other relevant software applications to effectively complete job tasks.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Data Entry – Entering information or updating records in a database or computer system with minimal errors.
Interpersonal Skills – Ability to interact effectively with others, build relationships, and manage interpersonal dynamics.
Organization – Ability to organize tasks, resources, and workflows efficiently.
Records Management – Proficient in organizing, updating, and maintaining accurate records in both physical and digital formats. Skilled in using records management software and tools to ensure easy access and security of information.
Social Perceptiveness – Being aware of others’ reactions and understanding why they react as they do.
Teamwork and Collaboration – Ability to work effectively as part of a team, contributing to group goals and fostering a collaborative environment.
Time Management - Managing one's own time and the time of others.
Troubleshooting - Determining causes of operating errors and deciding what to do about it.
Ability to support time-based requests; able to function effectively in a multi-tasking, fast-paced environment with deadlines, frequent interruptions, and some high levels of urgency.
Attention to Detail – The ability to observe, analyze, and comprehend even the most minute aspects of a task or situation.
Communication – The ability to effectively express your thoughts, ideas, and messages to diverse people in oral and written form. Public speaking skills and ability to write/edit emails, letters, and technical reports.
Emotional Intelligence – Ability to manage both your own emotions and understand the emotions of people around you.
Professionalism – Capable of representing the organization in a professional manner, adapting to various situations with maturity, and maintaining confidentiality and discretion at all times.
Ability to travel when necessary.
Ability to attend commencement ceremonies and other events to support students that may occur on weekends or evenings.
Ability to work flexible hours.
This may include working over 40 hours a week during high volume times and less during others.
Will include occasional weekends and evenings.
There may be occurrences of interacting with employees and/or students, past employees and/or students, members of the general public, and others who express opinions, may exhibit strong emotions, which will require the employee to interact professionally, diplomatically, and appropriately in such situations
While performing the essential duties of this position, an employee would frequently be required to move around the assigned work areas as well as within hallways, meeting rooms, and other parts of the campus facilities
There may be multiple/daily instances of prolonged sitting, standing, and personal computer use, which would include keyboard and/or mouse usage as well as viewing a computer monitor
An employee must frequently lift and/or move up to 20 pounds.
Specific vision abilities required by this position include close vision, distance vision, and ability to adjust focus
The overall work environment requires the mental ability to shift focal point quickly due to interruptions; an employee must be able to mentally track multiple projects and tasking as well

Nice To Haves

Master’s degree in student services, counseling, social sciences, marketing or related field of study from an accredited college or university.
Two years’ experience in advising, coaching, recruiting, or mentoring in secondary or post-secondary educational environments (or similar experience).
Bilingual in English and Spanish.

Responsibilities

Utilizing caseload management, the Student Success Coach will build and maintain relationships with prospective and current students by ensuring a supportive and inclusive environment throughout their academic journey.
Provide comprehensive guidance and support by advising, mentoring, and assisting students in program and course selection, academic planning, and resources utilization to ensure their success and retention at the college.
Assist students to develop an academic plan aligned with their goals and advise on course selection.
Guide students in exploring career options in partnership with Academic Affairs.
Provide comprehensive guidance on the college processes, academic programs, financial aid, and registration.
Maintain confidentiality and handle student records responsibly.
Ensure compliance with college policies, as well as state and federal regulations regarding student records.
Implement targeted strategic recruitment enrollment goals by actively engaging prospective students, conducting outreach activities, and providing information on programs and admission processes to support college growth.
Participate in recruitment events.
Build relationships with high schools and community organizations.
Manage communications plans to inform potential students about admissions, programs, and campus life.
Assist prospective students in the admission process, including application forms, transcript submission, and deadlines.
Foster strong relationships with high schools, Pathway Coordinators, and faculty by facilitating communication, providing guidance, and collaborating on initiatives to support student transition and success.
Collaborate with Academic Affairs (i.e., Pathway Coordinators, and Program Directors) to identify students in need of intervention, leading to targeted efforts to improve student engagement and support.
Actively participate in division and campus initiatives, fostering a culture of collaboration and enhancing community involvement across the college.
Support college events focused on recruitment, admissions, registration, retention, and graduation, contributing to increased participation and positive outcomes for students.
Represent the college at on- and off-campus events, enhancing the institution’s visibility and reputation within the community.
Engage in Pathway and Advisory Board meetings, promoting communication and collaboration that strengthen program effectiveness and alignment with student needs.
Other tasks may be assigned based on contemporary institutional needs.