Lead Student Success Coach.

Goodwill of Central and Northern Arizona•Papago, AZ

2d•Onsite

About The Position

The Lead Student Success Coach promotes continued student engagement within the Excel Center and oversees, manages, trains, assists, and evaluates a staff of life and career coaches while also assisting with a student caseload. The role facilitates team relationships and meets individually with students as needed to help them overcome barriers to educational progress. The Lead Coach supports students through problem-solving, coordinates coach training and caseload distribution, conducts evaluations, and participates on the leadership team. The role works with the instructional team to meet educational objectives and adhere to Arizona Academic Standards, and mentors less experienced Coaches. The Lead Student Success Coach leads by example with a student caseload, monitors coaching and case-record quality and compliance, presents coach data, and serves as a liaison between administration and coaches. Responsibilities include performance management, staffing, compensation, team development, meeting facilitation, professional development, student intake and learning-plan support, and connecting students with community resources. The position also works with community partners, supports school culture and change initiatives, co-teaches Senior Seminars, and maintains regular in-person attendance. Occasional local travel or transporting individuals is required. The starting salary is $65,000 annually. Eligible employees receive a comprehensive Total Rewards package beginning on the first of the month following 60 days of employment.

Requirements

Bachelor’s degree.
Five years of experience in social work, mentoring, counseling, advising, or a related field.
Superior verbal and written communication skills.
Strong meeting facilitation skills.
Ability to speak and read English proficiently.
Working knowledge of computer programs for clerical tasks, including Google applications (specifically Gmail), Microsoft Office, Excel, Word, and Internet Explorer.
Demonstrated ability to develop relationships at all levels and relate to a diverse population.
Awareness of community resources.
Ability to embrace change positively; strong planning and organizing skills; independence and self-management.
Ability to lead and mentor a team of coaches.
Ability to gather and analyze data for informed decision-making.
Valid driver’s license and clean motor vehicle record.
Ability to pass a background check, Online Arizona Certification Information System (OACIS) check, State Board of Education Disciplinary check, fingerprint clearance card check, and drug screen.

Nice To Haves

Master’s degree desired.
Experience working with at-risk students in a nontraditional setting and/or in adult education highly preferred.
Bilingual in English and Spanish highly preferred.

Responsibilities

Lead by example while maintaining a caseload of students.
Monitor and audit the quality and compliance of coaching and case records, and present coach data.
Serve on the leadership team and act as liaison between administration and coaches.
Manage team performance, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and development.
Attend team and professional development meetings.
Develop agendas and facilitate coach team meetings.
Stay knowledgeable in every coaching area and use creative problem-solving techniques.
Co-teach Senior Seminars.
Plan and conduct coach professional development and train new coaches.
Lead the intake process to introduce students to the school and begin outlining their educational goals.
Assist instructors in developing students’ individual learning plans based on intake assessments.
Build supportive relationships with group members and maintain open communication with instructors.
Manage and monitor students’ learning experiences through individual and/or group meetings to support engagement and accomplishment of learning goals.
Identify and connect students to community resources that address barriers and support academic or personal goals.
Initiate and maintain contact with community partners, including agencies, educational institutions, and employers, to expand support services for students.
Work closely with leadership and instructional team members to support student success and educational objectives.
Support company culture change efforts and change management processes.
Maintain regular and consistent in-person attendance.
Be accessible for school events, open houses, recruitment events, and fairs.
Perform other related duties as assigned.
Undertake occasional local travel or transport individuals.