Student Success Coach - Tempe, AZ

Unitek Learning • Tempe, AZ

1d • Hybrid

About The Position

The Student Success Coach – Workforce Solutions serves as an advocate for student success throughout the academic lifecycle, coaching students from enrollment through graduation. The role provides remote student advising and support while serving as a liaison between students and institutional departments. The coach communicates professionally with students, internal stakeholders, and the wider college community, promotes a diverse work and learning environment, and facilitates collaboration across the institution. The position is hybrid, with regular in-person attendance and on-site collaboration in Tempe, Arizona; the posting notes three days in office and says regular attendance may be required up to five days per week. The schedule may vary to include Saturdays and evenings to meet campus and department needs.

Success is measured by meeting or exceeding accrediting-body retention standards, providing compliant documentation of student guidance throughout the program lifecycle, and meeting department or vertical engagement goals for the assigned student population.

Requirements

• Bachelor’s degree or equivalent in Social Work, Counseling, Health & Wellness Coaching, Psychology, Student Advising, or a related area.
• Experience in counseling, coaching, interviewing, development, education, or a related field.
• Professional, customer-centric communication skills.
• High level of integrity and a strong work ethic.
• Excellent organizational and time-management skills.
• Strong computer skills and comfort with technology.
• Ability to adapt to change and learn new skills quickly.

Responsibilities

• Contact students regularly and proactively through virtual meetings, phone, text, and email to support their transition into and progress through the program.
• Use student information systems, customer relationship management systems, and reporting tools to complete tasks and document outreach in a timely manner.
• Use motivational interviewing techniques and other coaching tools to help students identify paths to success and strengthen academic and coping skills.
• Resolve student concerns promptly and escalate them appropriately.
• Deliver virtual events that support student success.
• Serve as a programmatic expert on student-facing policies and procedures, program and course information, student resources, admissions, matriculation and graduation requirements, certifications and tests, career options, and organizational structure.
• Apply knowledge of policy, procedures, and accreditation requirements to support student success and program compliance.
• Build relationships with staff and faculty to support student success and retention.
• Work closely with the Director of Nursing Academic Services to identify at-risk students and provide necessary support.
• Collaborate with the NCLEX Success Specialist to foster student success and prepare students for NCLEX success.
• Report on student attrition and retention, lead weekly retention meetings, and participate in other required meetings.
• Complete training required for the role, including minimum annual training hours.
• Recommend resources, policies, and procedures to support student success.
• Assist the Associate Director of Student Success – WFD in developing resources, policies, and processes that support student success.
• Handle and document confidential student information professionally and in compliance with FERPA.
• Maintain regular in-person attendance and collaborate on site with students, faculty, and staff.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage starting the first day of the month following 30 days of employment.
• Two weeks of starting vacation per year, increasing based on years of service.
• 12 paid holidays and 2 floating holidays.
• 401(k) with company match.
• Company-paid life insurance at one times annual salary.
• Leadership development and training for career advancement.
• Tuition assistance and forgiveness for the employee and family, up to 100% depending on program.

What This Job Offers

• Job Type: Full-time