Student Success Coach (AS9641)

Stetson University • DeLand, FL

8d • Onsite

About The Position

The Student Success Coach supports Stetson University by providing personalized, holistic student support and coaching for low-income, first-generation students. Reporting to the Project Manager of Title III Student Success and serving on the Office of Cultural, Community, and Civic Engagement team, the Coach is the primary contact for assigned cohorts of approximately 325 students. The role uses a case-management framework to guide students through college policies, procedures, and resources while supporting academic progression and career success. It develops educational plans, provides strategic coaching through multiple delivery modes, and collaborates with campus stakeholders to improve the student experience and promote persistence, retention, and graduation through proactive outreach, data-driven interventions, and comprehensive support.

The position is expected to devote approximately 60% of its time to direct one-on-one student support, 30% to preparation and meeting documentation and follow-up, and 10% to other administrative work. It is a full-time, grant-funded position anticipated to run from October 2026 through September 2031; continued employment beyond September 2031 is not guaranteed. The anticipated start date is January 4, 2027.

This is an in-person position in a busy office environment, involving extended periods of computer work and facilitation of individual and group student meetings. Work authorization sponsorship may be available, subject to current immigration regulations, institutional policies, and the stated limits on absorbing increased H-1B petition costs.

Requirements

• Bachelor’s degree from a regionally accredited institution.
• Experience with academic advising, student success interventions, and academic support services.
• Experience coaching or mentoring students.
• High proficiency with web-based resources, student information systems, spreadsheet and presentation software, and Microsoft Word, PowerPoint, Outlook, and Excel.
• Excellent interpersonal skills and professional demeanor when working with faculty, staff, students, and the public.
• Ability to communicate clearly and professionally in interpersonal, oral, and written contexts.
• Ability to assess students’ developmental needs and translate theory into practice.
• Strong interpersonal communication skills and ability to provide authentic, person-centered advising.
• Knowledge of college educational policies and graduation requirements, and ability to research those of any college or university.
• Ability to collaborate with other departments to resolve student issues fully.
• Ability to follow protocols for facilitating advising programs.
• Ability to learn, interpret, and explain changes in federal, state, and college policies, regulations, and technology.
• Good organizational skills and attention to detail.
• Ability to work independently with limited supervision and effectively as part of a team.
• Understanding of confidentiality requirements for University information.
• Support for the University’s Mission and Values.
• Valid driver’s license and acceptable driving record as determined by the University’s auto insurance carrier.
• Desire to join a university community committed to inclusive excellence, kindness, and collaboration.

Nice To Haves

• Master’s degree in student personnel, counseling and guidance, student services, higher education administration, or a related field.
• Experience coaching or mentoring students in an academic environment.
• Experience with cohort-based student support models.

Responsibilities

• Provide personalized, holistic support and coaching through collaborative management of individualized student success plans for approximately 325 program participants.
• Use technology to support a cohort-based coaching model and students seeking guidance; maintain, track, and report student outreach, engagement, and outcomes.
• Provide coaching through group, one-on-one, online, and other service delivery modes in response to student needs, enrollment trends, and changing campus environments.
• Manage and analyze caseload data to monitor academic progress, disseminate information accurately, and make appropriate referrals.
• Facilitate events, presentations, and information sessions designed to enhance student learning outcomes and increase engagement.
• Participate in new student onboarding and departmental meetings to stay informed about program developments and college policy updates.
• Conduct outreach in response to student alerts and maintain confidential, accurate student records.
• Perform duties in person, including extended computer work and facilitating individual and group meetings with students.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level