Student Success Coach
About The Position
The Student Success Coach supports National Louis University undergraduate students from their transition to the university through graduation, helping them persist, meet academic milestones, develop a sense of belonging, explore careers, and transition to sustainable employment in their major. The Coach provides intensive academic advising and support to a caseload of approximately 125 students and connects them with university resources and wraparound supports. The role works closely with faculty and university departments and contributes to student programming and community-building. The position is based in a collaborative office environment and may require travel between the Chicago and Wheeling campuses. Communication with students by text or phone may take place at night and on weekends.
Requirements
- Bachelor’s degree in education, counseling, social work, or a closely related field.
- Two to four years of professional experience in advising, teaching, counseling, social work, or a related field.
- One to three years of teaching or staff experience at the high school or college level.
- One to three years of experience working with diverse student populations.
- Experience working with first-generation and underrepresented college students.
- Ability to communicate with students by text or phone at night and on weekends.
- Willingness to travel between the Chicago and Wheeling campuses if required.
- Comfort working independently, speaking in front of large student groups, collaborating in frequent meetings and strategy sessions, multitasking, and dealing with ambiguity.
Nice To Haves
- Master’s degree.
- Experience with BANNER, EAB, and Smartsheets; training will be provided.
Responsibilities
- Provide direct academic advising and coaching to a caseload of undergraduate students from transition to graduation.
- Register students for courses, revise degree plans quarterly, and explain major curricula, degree requirements, and university policies.
- Guide students on maintaining satisfactory academic standing, including students on academic warning, suspension, or probation.
- Support major selection, career exploration, and student self-advocacy; connect students with wraparound supports and participate in referrals and follow-up.
- Use in-person or virtual face-to-face engagement, texting, and calls to communicate with students and conduct interventions using developmental and intrusive advising practices and motivational interviewing.
- Maintain accurate and timely student records in platforms such as BANNER, EAB, and Smartsheets.
- Build collaborative relationships with department chairs, faculty, and Career Bridge staff; attend Student Success Collaboration and Career Success Team meetings.
- Share planning and execution of coaching team events, including Summer Melt, Y1 Majors Exploration Day, Flight Night, Y2-Y3 Registration and Transition events, Study Tables, Ramp Week, and Summer and Winter Melt programming.
- Participate in or promote events, programming, and services offered by other university departments.
- Work with the Director of Student Success and Manager of Student Success to maintain and revise the student support model and wraparound resources.
- Perform other duties supporting student transitions, persistence, satisfaction, belonging, and sustainable employment in students’ majors.
Benefits
- Health insurance benefits
- Retirement benefits
- Paid time off
- Educational opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
