Student Success Coach

Coker University•Hartsville, SC

About The Position

Student Success Coaches help students transition to and progress through college by providing coaching and intervention to an assigned caseload. They support student access to programs and services, help remove barriers to enrollment and progression, and assist students in achieving their educational goals. The role also helps coordinate campus-wide programs and major events under the Office of Student Success. The position provides counseling, advising, academic coaching, proactive outreach, and referrals to campus resources. Student Success Coaches work with campus departments to address student issues, promote engagement and retention, and support students identified as at risk of disengagement or attrition. The role includes assisting with orientation and welcome-week activities, some evening and weekend events, and transporting students to Coker events in University-owned vehicles. Coker University emphasizes customer service, communication, responsiveness, professionalism, care, openness, adaptability, and a commitment to student and colleague success. The university is located in Hartsville, South Carolina, and does not discriminate in employment or access to its programs and services on legally protected grounds.

Responsibilities

Counsel, advise, and support assigned students from enrollment through graduation.
Monitor caseload students’ progress through check-ins, scheduled meetings, proactive outreach, and communication.
Respond to students’ questions, concerns, and needs, and build supportive relationships that foster connection and help students pursue academic, personal, and career goals.
Conduct individual or group academic coaching sessions to help students assess their performance and develop academic success plans.
Serve as the primary academic advisor for new students.
Assist students with registration, financial aid, student accounts, and related processes as needed.
Track assigned students’ progress to support academic progression.
Maintain accurate notes and records of student interactions in student success platforms and tracking systems.
Plan and conduct student-success programming.
Assist with planning and implementing summer orientation and new student welcome-week activities.
Collaborate with other departments and services to understand processes, systems, and services and to resolve student issues.
Monitor early-warning systems to proactively detect and intercept potential student withdrawal.
Conduct timely outreach about important information such as registration dates and drop/add periods.
Identify at-risk students and connect them with campus resources.
Work with other offices, including academic advisors and athletics, to promote engagement and retention among students at risk of disengagement and attrition.
Assist with weekend and evening events, including orientation, welcome week, and move-in.
Provide transportation for students to Coker events using University-owned vehicles.
Perform other duties as assigned.