Student Success Coach (PA)

Finger Lakes Community College•Canandaigua, NY

2d•Onsite

About The Position

The Student Success Coach uses a holistic and ecological approach to help students persist through their first year at the College. Through extended orientation, the Coach helps students develop fluency with academic, financial, wellness, and engagement-related strategies, policies, and timelines for success. The role maintains an accurate understanding of student academic progress, financial aid satisfactory academic progress, and risk factors that may affect student success. The work is closely aligned with the Professional Academic Advisor in the Academic Advising and Transfer Services Office. This is a full-time, grant-funded position based primarily at the Canandaigua campus, with travel to campus centers at scheduled times. The set schedule is 37.5 hours per week and may include evening and weekend hours as needed. The College emphasizes diversity, equity, and inclusion and encourages applications from historically under-represented groups. The position requires a bachelor’s degree in Education, Social Work, Human Services, or a related field, and at least two years of professional experience in college-level student counseling, residential life, student support, or academic advising. A master’s degree in a related field is preferred. The role requires experience supporting students individually and in groups, knowledge of student development theory and practice, strong communication and organizational skills, discretion with confidential information, and proficiency with MS Office and database management. Familiarity with computerized student information systems is required; Ellucian is preferred.

Requirements

Bachelor of Arts or Science degree in Education, Social Work, Human Services, or a related field.
At least two years of professional experience in student counseling, residential life, student support, or academic advising at the college level.
Demonstrable experience supporting students in both individualized and group settings.
Ability to work with a diverse student population and provide varied student support and triage services.
Knowledge and understanding of student development theory and practice.
Ability to identify student needs and offer solutions, with strong communication and human relations skills.
Excellent organizational skills and ability to maintain accurate records.
Ability to handle confidential information respectfully and make referrals as appropriate.
MS Office and database management skills.
Ability to synthesize information from varied data sources and propose and execute solutions related to student success and support.
Familiarity with computerized student information systems.
Ability to work primarily at the Canandaigua campus and travel to campus centers at scheduled times.
Availability for a 37.5-hour work week that may include evening and weekend hours as needed.

Nice To Haves

Master’s degree in Education, Social Work, Human Services, or a related field.
Professional experience in a community college setting.
Familiarity with Ellucian student information systems.

Responsibilities

Provide holistic support to students.
Facilitate extended orientation workshop series for first-semester students and prepare and execute the associated learning objectives.
Maintain accurate records for each advisee in appropriate systems; evaluate students at the conclusion of each semester and determine their status and an academic recovery plan when appropriate.
Monitor student challenges using the College’s early alert systems, including Starfish and Chatbot.
Coordinate with Academic Advising and Transfer Services (CAATS) to ensure students complete the New Student Intake Survey and follow up when key indicators suggest a need for intervention.
Maintain frequent contact with advisees and build trusting, supportive relationships.
Work collaboratively with professional and faculty advisors to support students.
Collaborate with academic department FYE/FYS courses and departments to stay current and discuss enhancements to the student experience.
Work with Professional Academic Advisors to understand registration activities, timelines, and general advising knowledge.
Apply knowledge of first-term, first-generation, and ecological impacts on student success; financial aid processes, guidelines, and programs; academic standards; the College’s organizational structure; and community resources.
Assist students with career, transfer, and other planning for personal success.
Refer students as appropriate to career and transfer services, academic tutoring, disability services, the wellness center, emergency loans, and other on- and off-campus support services.
Protect the confidentiality of student information and related data and adhere to FERPA guidelines.
Disseminate information about institutional policies and procedures.
Collaborate within Student Affairs and Enrollment Management to engage students and encourage participation in curricular and co-curricular activities.
Perform related duties as assigned by the Director, Associate Provost of Student Affairs, or Provost.