Student Success Coach

Genesee Community College•Batavia, NY

About The Position

The Student Success Coach serves as an ambassador for Genesee Community College and as a primary point of contact for students and their families. The role provides comprehensive enrollment services and guidance in person, virtually, and by phone and email across Admissions, Records, Financial Aid, Academic Advisement, and Student Accounts. Reporting to the Director of Student Success Center, the Coach also supports professional development and cross-training for colleagues and helps coordinate enrollment-related events at the Batavia Campus. The Coach assists students and families with enrollment services, educational planning, career pathways, and strategies for student success. The role includes identifying potential issues and intervening when needed; delivering workshops and information sessions; training students to use college web services and technology; and following up with students and families. The position is full-time, 12 months, and 35 hours per week. A flexible schedule is required, with occasional evening and weekend hours, and travel to the main campus and campus centers may be required.

Requirements

Bachelor's degree preferred; an associate degree will be considered with three years of work experience.
Excellent written, oral, communication, and presentation skills.
High-level proficiency with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
Strong organizational skills.
Ability to maintain a flexible work schedule to accommodate service demands at the Batavia Campus, including occasional evenings and weekends.
Ability to work independently and as part of a team.
Ability to prioritize tasks and solve problems.
Ability to function at a high level in a fast-paced environment.
Ability to provide training and advisement in individual and group settings.
Demonstrated strong commitment to diversity.
Awareness of and ability to develop accessibility solutions that enable all individuals to use GCC facilities without digital or physical barriers.

Nice To Haves

Customer service experience, preferably working with students.
Experience with student information systems such as Banner.
Strong grasp of web-based student self-service software such as Banner Self-Service.
Diverse cultural experience and particular qualifications to mentor and advise members of a diverse student population.

Responsibilities

Provide direct advisement and assistance to students and families for enrollment services traditionally offered through Financial Aid, Admissions, Records, Student Accounts, and Academic Advisement, in person, virtually, and by phone or email.
Refer students and families to other offices when necessary.
Support students in developing educational plans and career paths and identifying strategies to improve their success.
Identify potential problems and intervene when necessary to support student success.
Organize and participate in Registration/Success workshops and information sessions for students and families.
Participate in professional development activities to promote personal and professional growth and awareness of higher-education best practices.
Facilitate professional development opportunities for colleagues on enrollment-related topics.
Train students individually or in groups to use GCC student email, myGCC, Banner Self-Service, and Brightspace.
Coordinate, train, and facilitate the use of technology for initiatives that streamline communication with students using Financial Aid, Admissions, Registrar, Advisement, and Student Account services.
Initiate contact with and follow up with students and families to support enrollment service functions.
Offer suggestions for continuous quality and process improvement to the Director of Student Success Center, Advisement, and Career Readiness.
Perform other duties as assigned to facilitate an effective and efficient student-centered service environment.

Benefits

NYS Retirement
Comprehensive health and dental insurance through Independent Health and Delta Dental
Vision insurance through Eye Med
Flexible Spending Account (FSA)
20 vacation days, 24 sick days, 4 personal days, and 14 holidays annually
May use up to 10 sick days for family illness
GCC tuition waiver for employees and dependents
SUNY tuition assistance at four-year institutions
May apply for a Flexible Work Arrangement after 90 days of service
Access to the Employee Assistance Program (EAP)
Access to the fitness center, pool, studio, walking trails, and other facilities at the Richard C. Call Arena
On-campus dining options for breakfast, lunch, and dinner
Access to approximately 90,000 items through GCC Library Services
Public Service Loan Forgiveness (PSLF) program