Student Success Coach (Traditional) (Brookhaven)

Dallas College • Brookhaven, NY

19h • Onsite

About The Position

The Student Success Coach provides concierge-style student case management and serves as a consistent point of contact for an assigned caseload of Dallas College students. The role supports students from enrollment through completion with academic advising, career exploration, progress monitoring, registration assistance, and connections to internal and external wraparound services.

Success Coaches engage students, help them navigate barriers, and connect them with resources addressing financial aid, wellness, basic needs, career planning, and other academic and personal needs. They work collaboratively with faculty, staff, Pathway Specialists, community partners, and other teams to promote student belonging, retention, persistence, completion, and career readiness. The role also uses emerging technologies to improve student communication, tracking, and service efficiency.

The position is an on-site staff role with a 40-hour workweek. The regular workday is 8:00 a.m. to 5:00 p.m., with extended hours, including nights and weekends, especially during peak registration periods. After six months, some positions may be eligible to apply for a hybrid arrangement, subject to job responsibilities, operational needs, supervisor approval, and Dallas College policy.

Requirements

• Bachelor’s degree or higher in higher education, student development, community college leadership, or a related field; official transcripts are required.
• At least three years of experience in academic advising, success coaching, first-year experience, or retention within student services or higher education.
• Knowledge of the purpose of community colleges and the vision of Dallas College.
• Knowledge of Dallas College certificates, programs, and degrees.
• Understanding of college and community resources that address holistic student needs, including basic needs, mental health and wellness, career and transfer preparation, student development, leadership, and advocacy programming.
• General knowledge of financial aid and FAFSA information.
• Knowledge of Dallas College, state, and federal policies and procedures affecting student services, including FERPA, TSI-A, Dallas College Board Policies, and Title IX.
• Ability to use emerging technology to track and monitor student progress toward completion goals.
• Experience preparing concise, clear written and verbal reports on case-management activity and outcomes.
• Ability to help students identify and navigate barriers affecting retention, persistence, completion, and success.
• Ability to apply contemporary research supporting high-impact coaching, advising, and student-success strategies.
• Knowledge and experience in academic advising, coaching, Guided Pathways, first-year experience, retention, and career services.
• Commitment to shared accountability and high-quality customer service and care.
• Experience effectively engaging and supporting students in a remote work environment.
• Familiarity with national policies, practices, and legislation related to retention, success coaching, and pathway development and support.
• Ability to respond appropriately in a dynamic, rapidly changing educational and economic environment.
• Understanding of emerging technologies and their application to student academic planning, tracking, engagement, and connections to resources.
• Ability to work effectively with students from diverse populations; experience working with underserved and marginalized communities.
• Commitment to continuous learning and professional development.
• Strong time-management, organization, problem-solving, communication, listening, writing, and verbal skills.
• Strong interpersonal skills, including collaboration, tact, patience, and courtesy.
• Ability to work extended hours beyond the regular 8:00 a.m. to 5:00 p.m. workday, especially during peak registration times, including nights and weekends.
• Regular and predictable attendance.
• Subject to a criminal background check; some positions may require a fingerprint check.

Nice To Haves

• Master’s degree preferred.
• Bilingual or multilingual ability preferred.

Responsibilities

• Serve as the central, ongoing case manager for an assigned caseload of Dallas College students.
• Provide highly engaged, high-quality customer service.
• Provide academic advising, career exploration, resource referrals, orientation, and registration assistance to new and continuing students.
• Respond to student inquiries by phone, email, and technology applications within one business day.
• Collaborate with internal and external partners to connect students with supports that address their needs and promote success.
• Use technology to streamline student communications, nudges, and progress monitoring.
• Collaborate with Pathway Specialists to help unassigned students select a pathway and program of study.
• Develop and implement high-impact engagement and support strategies that promote belonging and improve student outcomes.
• Track student milestones using technology and the Dallas College integrated Advising and Career Development syllabus.
• Develop, manage, and communicate services and resources through promotions, class presentations, training sessions, and faculty and community collaborations.
• Participate in relevant professional development to implement current strategies and promising practices.
• Prepare program reports, proposals, and recommendations, and maintain detailed records of assigned activities.
• Complete required Dallas College professional development training hours each academic year.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level