Student Success Coach

National Louis University•Chicago, IL

21h

About The Position

The Student Success Coach supports undergraduate students from their transition to National Louis University through graduation, promoting persistence, satisfaction, belonging, and sustainable employment in students’ majors. The Coach provides intensive academic advising and coaching to a caseload of approximately 125 students, helping them navigate academic, career, and personal challenges and connecting them with university and wraparound resources. The role involves proactive communication, close collaboration with faculty and University departments, and opportunities for student community-building and learning outside the classroom. The ideal candidate is passionate, equity-minded, and experienced in supporting first-generation and underrepresented students, with a strong belief in students’ ability to succeed and a commitment to addressing barriers to college access and persistence. The Coach advises students on degree requirements, course registration, degree plans, academic standing, major selection, and career exploration. They use in-person and virtual engagement, calls, texts, developmental and intrusive advising, and motivational interviewing to support students and address barriers. The Coach maintains accurate student records, participates in collaborative meetings, helps plan and deliver student success programming, and works with university leaders to maintain and improve the student support model and wraparound resources. The position is based in a collaborative office environment with varied duties, frequent meetings, and a mix of independent work, group presentations, and teamwork. Travel between the Chicago and Wheeling campuses may be required. The Coach should be willing to communicate with students by text or phone at night and on weekends.

Requirements

Bachelor’s degree in Education, Counseling, Social Work, or a closely related field.
Two to four years of professional experience in advising, teaching, counseling, social work, or a related field.
One to three years of teaching or staff experience at the high school or college level.
One to three years of experience working with diverse student populations.
Experience working with first-generation and underrepresented college students.
Willingness to communicate with students by text or phone at night and on weekends.
Ability to work independently, speak in front of large groups of students, and collaborate with a team in frequent meetings and strategy sessions.

Nice To Haves

Master’s degree.

Responsibilities

Provide direct academic advising and coaching to a caseload of undergraduate students from their transition to NLU through graduation.
Help students meet degree requirements by registering them for courses, revising degree plans quarterly, and explaining curriculum and graduation requirements in accordance with university policies.
Guide students entering academic warning, suspension, or probation in maintaining satisfactory academic standing.
Support students in major selection and career exploration and help them build self-advocacy skills.
Connect students to wraparound supports, participate in referral processes, and follow up on referrals.
Use in-person or virtual face-to-face engagement, texts, and calls to maintain communication and provide interventions, applying developmental and intrusive advising practices and motivational interviewing as appropriate.
Maintain accurate and timely student records in platforms such as BANNER, EAB, and Smartsheets.
Build collaborative relationships with department chairs, faculty, and Career Bridge staff to support a cohesive student experience.
Regularly attend Student Success Collaboration and Career Success Team meetings to connect students, faculty, and career development.
Share planning and execution responsibilities for Summer Melt, Y1 Majors Exploration Day, Flight Night, Y2-Y3 Registration and Transition events, Study Tables, Ramp Week, and Summer and Winter Melt programming.
Participate in or promote events, programming, and services offered by other University departments, including Student Engagement, Career Bridge, Learning Support, the Office of Disability and Access Services, and the Student Finance Office.
Work with the Director of Student Success and Manager of Student Success to maintain and revise the student support model and wraparound resources, adapting policies and practices as needed.
Perform other duties that support student transitions, persistence, satisfaction, sense of belonging, and sustainable employment in students’ majors.