Student Success Coach

Olympic College•Bremerton Campus, WA

About The Position

The Student Success Coach works within a Guided Pathways framework to advise, coach, guide, and support a caseload of students from admission through degree completion. The coach develops individualized academic plans aligned with students’ educational, transfer, and employment goals; helps students build strategies and self-efficacy; monitors progress; conducts proactive outreach; connects students with college and community resources; and supports transitions to faculty advisors for program-specific educational and career mentoring. The coach serves as the first advising contact for new students and works closely with faculty and staff in assigned academic pathways. The role includes academic planning, course enrollment and registration support, transfer planning, placement and prerequisite guidance, student records and case-management documentation, and outreach to students who are not meeting Academic Standards Progress or have been identified as at risk. The coach also develops advising materials, delivers presentations and training, participates in college outreach and student-success committees, and contributes to the effectiveness of advising operations. This is a full-time, non-exempt position scheduled Monday through Friday. The employee must reside in Washington State within a reasonable distance of campus and may travel frequently to Olympic College campuses or other sites. The salary range is $67,725–$73,751 annually. A background check and Sexual Misconduct Disclosure Form are required before hiring; the college does not sponsor visas.

Requirements

Bachelor’s degree from a regionally accredited college or university, or an associate degree plus two years of relevant experience.
At least one year of increasingly responsible experience providing direct student services in an educational environment.
Experience delivering presentations in a classroom or virtual setting.
Experience working with underrepresented populations and demonstrated commitment to equity and college students’ academic success.
Exceptional customer-service skills and a high priority on professional excellence.
Strong written and verbal communication, including effective listening, constructive feedback, and respectful exchanges with students and colleagues.
Ability to help individuals solve problems, identify needs, explore options, and access referrals.
Ability to work independently, manage time effectively, and follow through in a timely manner.
Ability to think critically about desired outcomes rather than relying only on reactive, quick solutions.
Ability to anticipate, identify, understand, and respond to student needs and expectations.
Flexibility to adapt quickly during busy peak periods and high-stress situations.
Strong computer skills, including Microsoft Office and electronic information management systems.
Must be authorized to work in the United States; visa sponsorship is not available.
Must reside in Washington State within a reasonable distance of campus at the time of hiring.
Ability to meet position requirements that may include frequent travel to college campuses or other sites.
Successful completion of a background check and the required Sexual Misconduct Disclosure Form before hiring.

Nice To Haves

Master’s degree in Education, Student Development, Social Work, Human Services, Psychology, or a related field from a regionally accredited college or university.
At least one year of academic advising experience in a higher education setting.
Experience working in a community college setting.
Knowledge of and experience with student management systems such as PeopleSoft ctcLink.

Responsibilities

Serve as the first advising contact for new students and maintain an ongoing caseload within an assigned academic pathway from admission through degree completion.
Explain Olympic College educational and career pathways and help students assess whether programs align with their goals.
Develop individualized academic plans with students, incorporating transfer or employment goals, and refer students to faculty advisors for program-specific guidance.
Advise students about the potential consequences of academic decisions, including course changes, program changes, and transfers.
Monitor academic progress using degree audits, identify needs or problem areas, and help students access resources and become more self-sufficient in college processes.
Meet with students by appointment and during drop-in hours, in person, on Zoom, or by phone; communicate with caseload students through meetings, email, and phone.
Document student interactions and case management in Advising Notes, maintain confidential records, and follow FERPA guidelines.
Support course enrollment by explaining prerequisites, degree and transfer requirements, and college and departmental policies; perform registration duties and grant permission numbers.
Teach students to use tools and resources for program clarification, degree or certificate completion, and college or university transfer.
Assess academic placement using prior learning, transcripts, and test scores; interpret English and math placement results; evaluate requests for placement into non-STEM courses and provide registration permissions when prerequisites are met.
Conduct unofficial transfer-credit evaluations for prerequisite clearance and recommended course selection.
Help students explore transfer options and select appropriate courses; create and maintain program-specific transfer guides and advising tools through research and consultation with transfer institutions.
Provide basic information about financial aid and funding sources and connect students with relevant resources.
Develop and deliver presentations for outreach and advising programs, including orientations, high school visits, transfer workshops, and College Success classes.
Assess needs and apply student-success strategies for diverse student populations, including active-duty military and veterans, students with disabilities, international students, BFET/Work First/Worker Retraining participants, first-generation and reentry students, and athletes.
Collaborate with faculty advisors to stay current on program and career information, develop advising tools, establish transitions to faculty advising, and answer faculty advising and administrative questions.
Maintain current knowledge of college programs, policies, and procedures; contribute to advising department goals, program assessment, and improvements to policies and procedures.
Conduct regular outreach campaigns to promote connection, services, deadlines, resources, and early course enrollment.
Reach out to students not meeting Academic Standards Progress and students identified as at risk through Student Alert; explore barriers, refer to resources, and develop action plans.
Refer students to campus and community resources, including emergency funding, childcare, mental health counseling, and basic-needs assistance.
Collaborate with faculty and staff to provide wraparound support and seamless transitions between support offices.
Develop and maintain advising materials, including degree-planning worksheets and transfer-planning guides.
Participate in on- and off-campus outreach events, including travel to local high schools for advising events.
Train faculty and staff on advising strategies, ctcLink navigation, transfer requirements, college resources and policies, and student-lifecycle topics.
Represent the department on college committees focused on student success.
Maintain professional communication and relationships with faculty, colleagues, and administrators.
Perform other duties as assigned.

Benefits

Medical and vision insurance
Dental insurance
Long-term disability insurance
Life insurance
Accidental dismemberment coverage
Flexible Spending Arrangement
Dependent Care Assistance Program
Wellness programs
SBRP retirement plan administered by TIAA
Deferred Compensation Program (DRS) retirement savings plan
TIAA supplemental retirement savings plan
11 paid holidays
Vacation, sick, and personal holiday leave
Aflac
Auto and home insurance
Space-available tuition waiver
Employee Assistance Program
Fitness center
Reduced-rate and priority consideration for on-site childcare when space is available