Student Success Coach (one year assignment, 2 vacancies)

University of Wisconsin Stout • Green Bay, WI

11d • Hybrid

About The Position

UW-Green Bay is hiring two Student Success Coaches for a one-year assignment in the Student Access & Success department. The role supports students as they transition to college, navigate challenges, connect with resources, and develop strategies for academic and personal success. Using holistic, strengths-based coaching, proactive outreach, and relationship-building, the coach provides individualized support and helps foster student belonging, persistence, and graduation.

The coach collaborates with faculty, staff, academic advisors, students, and campus partners to identify risk indicators, coordinate support plans, respond to student concerns and engagement alerts, and monitor progress. The role uses tools such as Navigate360 and EdSights to inform outreach and track progress. It is funded through a federal grant sponsored by the U.S. Department of Labor and renewed annually based on continued funding. This is a full-time, exempt Academic Staff appointment with a minimum compensation of $46,000. The home campus is Green Bay; an on-campus or hybrid schedule may be available subject to approval of a telecommuting request, and occasional evening or weekend travel may be required as assigned by a supervisor.

Requirements

• Bachelor’s degree at time of application.
• Ability to manage multiple projects, set priorities independently, meet deadlines, and remain flexible as priorities shift.
• Exceptional organization skills and attention to detail.
• Demonstrated commitment to student development, support, and success.

Nice To Haves

• Master’s degree in education, student affairs, counseling, social work, or a related field.
• Two years of experience working in higher education.
• Demonstrated experience supporting institutional efforts for equity and access.
• Excellent written and oral communication skills.
• Ability to work effectively both on a team and independently in a high-volume work setting.
• Experience working with diverse underrepresented and first-generation students.
• Computer proficiency, including spreadsheet, word-processing, and internet-based software or applications.
• Ability to speak and read a second language, preferably Spanish, Hmong, Somali, or Oneida.

Responsibilities

• Partner with academic advisors, faculty, staff, students, and administrative personnel to track analytics and identify risk indicators supporting data-informed retention and transfer strategies.
• Communicate with students, assist them, and monitor their progress.
• May assist with FAFSA completion and/or provide financial aid and scholarship information.
• Recommend improvements to retention efforts.
• Follow the established plan of operation, curriculum, processes, policies, program procedures, and applicable federal regulations.
• Advocate for campus-wide retention initiatives.
• Maintain accurate student records, including contact logs, case notes, and files.
• Monitor and facilitate student academic progress, programming, and success plans.
• Refer students to appropriate campus resources.
• Provide individualized, strengths-based coaching and proactive outreach, and respond to student concerns and engagement alerts.
• Use tools such as Navigate360 and EdSights to inform outreach and track student progress.
• Collaborate with campus partners to support student transitions, persistence, and success.

Benefits

• Health insurance options, with annual deductibles as low as $250 per individual and $500 per family, for benefits-eligible positions.
• Dental insurance.
• Vision insurance.
• Life insurance options.
• AD&D and accident insurance.
• Flexible Spending and Health Savings Accounts.
• Wisconsin Retirement System participation, with employer contributions beginning immediately and full vesting after five years of service.
• Supplemental retirement savings programs, including a 403(b) and Deferred Compensation.
• Paid leave for eligible employees, including nine legal holidays, 36 hours of personal holiday, and 96–130 hours of sick leave annually.
• Paid parental leave.
• For eligible employees, 13–27 vacation days annually, depending on years of service and employment type.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level