Student Success Coach (one year assignment, 2 vacancies)

Universities of Wisconsin • Green Bay, WI

1d • $46,000 • Hybrid

About The Position

UW-Green Bay is hiring two Student Success Coaches for one-year assignments in the Student Access & Success department. The role supports students as they transition to college, navigate challenges, connect with resources, and develop strategies for academic and personal success. Coaches use holistic, strengths-based coaching, proactive outreach, and relationship-building to help students achieve their goals and persist to graduation.

The position involves individualized coaching, coordinating support plans, responding to student concerns and engagement alerts, and making timely referrals to campus resources. Coaches collaborate with faculty, staff, advisors, and other campus partners, and use tools such as Navigate360 and EdSights to inform outreach and track student progress. The position is funded through a federal grant sponsored by the U.S. Department of Labor and is renewed annually based on continued funding.

This is a full-time Academic Staff appointment, with a minimum compensation of $46,000. The position is based at the Green Bay campus and may have the option of an on-campus or hybrid schedule, subject to approval of a telecommuting request. Occasional evening and/or weekend travel may be required as assigned by the supervisor. The position is exempt from the overtime provisions of the Fair Labor Standards Act.

Requirements

• Bachelor’s degree at the time of application.
• Ability to manage multiple projects, prioritize independently, meet deadlines, and remain flexible as priorities shift.
• Exceptional organizational skills and attention to detail.
• Demonstrated commitment to student development, support, and success.

Nice To Haves

• Master’s degree in education, student affairs, counseling, social work, or a related field.
• Two years of experience working in higher education.
• Demonstrated experience supporting institutional efforts for equity and access.
• Excellent written and oral communication skills.
• Ability to work effectively both independently and as part of a team in a high-volume work setting.
• Experience working with diverse, underrepresented, and first-generation students.
• Computer proficiency, including spreadsheet, word-processing, and internet-based software or applications.
• Proficiency in speaking and reading a second language, preferably Spanish, Hmong, Somali, or Oneida.

Responsibilities

• Partner with academic advisors, faculty, staff, students, and administrative personnel to track analytics and identify risk indicators that inform retention and transfer strategies.
• Communicate with students, provide assistance, and monitor their progress.
• May assist students with FAFSA completion and/or provide financial aid and scholarship information.
• Recommend improvements to retention efforts.
• Follow the established plan of operation, curriculum, process policy, program procedures, and applicable federal regulations.
• Advocate for campus-wide retention initiatives.
• Maintain accurate student records, including contact logs, case notes, and files.
• Monitor and facilitate student academic progress, student programming, and success plans.
• Refer students to appropriate campus resources.
• Provide individualized coaching, coordinate support plans, respond to student concerns and engagement alerts, and conduct proactive outreach.

Benefits

• Health insurance options, with annual deductibles as low as $250 for an individual and $500 for a family.
• Dental and vision insurance.
• Life insurance options, AD&D insurance, and accident insurance.
• Flexible Spending and Health Savings Accounts.
• Wisconsin Retirement System participation, with employer contributions beginning immediately and full vesting after five years of service.
• Supplemental retirement savings programs, including a 403(b) and Deferred Compensation.
• Paid leave for eligible employees, including nine legal holidays, 36 hours of personal holiday, and 96–130 hours of sick leave annually.
• Paid parental leave for eligible employees.
• 13–27 days of vacation annually for eligible employees, depending on years of service and employment type.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level